Location: Remote (Must be legally eligible to work in the United States)
Hours: Full-time, 40-50 hours per week (Must have open availability to work weekends and extended hours)
Salary: $15 per hour
About Us
onService is a leading provider of home computer services, dedicated to offering high-quality customer service and technical solutions to our clients. As our business grows, we are seeking a reliable, experienced Virtual Call Center Agent to join our remote team.
We are seeking a highly motivated and professional Virtual Call Center Agent. This individual will be the first point of contact for our customers, providing exceptional service and support. The ideal candidate will have a knack for sales, a persuasive communication style, and a commitment to excellence.
Key Responsibilities
- Handle a high volume of inbound customer service and sales calls (30-40 per day).
- Provide exceptional customer service by addressing customer inquiries, scheduling home service visits, and resolving issues efficiently.
- Convey a professional and convincing voice to assure callers they are in the right place for their computer service needs.
- Manage call durations to ensure calls are completed within 10 minutes.
- Use strong organizational skills to track and schedule service visits.
- Maintain accurate records of customer interactions in Hub Staff or other CRM tools.
- Adapt to extended working hours and weekends as needed.
Qualifications
- Proven experience in a call center or customer service environment, preferably handling inbound calls.
- Excellent verbal communication skills with the ability to sound professional and convincing over the phone.
- Strong organizational skills to manage multiple calls and schedules effectively.
- Ability to work 40-50 hours per week with open availability for weekends and extended hours.
- A calm and efficient approach to problem-solving and customer inquiries.
- Reliable, dedicated, and fully committed to the job.
- Ability to legally work in the United States; applicants from abroad are welcome, provided they meet this requirement.
Technical Requirements
- A stable internet connection.
- A quiet workspace suitable for professional phone calls.
- Familiarity with call center software, Hub Staff, or similar tools.
Why Work With Us?
- Competitive hourly rate of $15.
- Opportunity to work from home.
- A supportive team environment.
- Flexibility with extended hours and weekend shifts.
- An opportunity to grow with a dynamic company.
If you are passionate about customer service and have the skills to succeed in a high-volume call center environment, we would love to hear from you. Please apply with your resume and a brief cover letter detailing your relevant experience and availability.
We are an equal opportunity employer and welcome applicants from all backgrounds. Please note that only candidates who meet the legal work requirements for the United States will be considered for this role.