Responsibilities:
Respond to customer queries in a timely and accurate way, via phone, email, or chat
Create Weekly Reports of the transaction and growth of the tasks that have been
assigned to them
Ensure customer satisfaction through maintaining a positive, empathetic, and
professional attitude toward customers at all times
Gather customer feedback and share it with our Product, Sales, and Marketing teams
Upselling products/services: Attract potential customers by answering product and
service questions and suggesting information about other products and services.
Keeping records of customer interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process
Create SOP / Create, review, and organize spreadsheets and keep online records
Qualifications:
At least C1 or C2 level of English communication
️At least 1 year voice call center experience handling US accounts. (Inbound or Outbound)
At least 3 years of Real Estate background as Customer Support
Genuine care for customers & clients.
Great disposition and decision-making skills
Proactive, fast learner, and takes initiative
Customer focus and adaptability to different personality types
Ability to ask prying questions and diffuse tense situations
Passion for delivering exceptional customer service and ensuring customer satisfaction.