UrTechCity IT SOLUTIONS is engage in Software/IT Development, Job Outsourcing, and Business Process Outsourcing or Call Center (that includes the following: Telephone and Internet contact, Sales, Customer Service and Marketing Efforts). We provide design, development, analysis, implementation, and quality assurance for our IT services. We bring a whole new class of services and excellent approach to customer’s needs and satisfaction. We serve an extensive portfolio of services in the most professional manner adhering to the industry’s standards. We ensure to provide inevitable commitment to provide superior services. We provide multi-channel approach such as Voice, Non-Voice, Inbound, Outbound, Sales, and Technical Support for our Call Center services.
We value Customer Satisfaction which plays an important role within the business. We are dedicated on enhancing customer productivity by providing superior customer support and service. We focus on our customers’ needs by delivering high-value support by fostering teamwork and continuous improvement in everything we do. We are dedicated to the success of our clients, their company and the people within our own company. We ensure to implement and execute the highest possible standards. Our management team is committed on providing all the resources necessary to our Quality Information, Policy and Objectives by working together with our employees, partners and clients.
We ensure our teams have everything they need to focus on delivering an outstanding customer experience during each and every interaction. We have the best team ready to work the way clients want. For our Software/IT Development, we have the most experienced hardcore and rock-star software engineers that can develop website and applications. They can do ANALYSIS, DESIGN, SOFTWARE DEVELOPMENT, QUALITY ASSURANCE, and SUPPORT. For our Job Outsourcing, we have a wide range of selections of employers categorized accordingly with regards of their job descriptions, qualifications, and requirements. We also have a high volume of registered employees finding and seeking for the best job opportunities that would be suitable for them. For our Call Center, our team is consisting of 100% highly trained employees which can do both Inbound and Outbound calls. They are highly trained in customer service accounts (TECHNICAL SUPPORT, INBOUND and OUTBOUND, CUSTOMER ASSISTANCE and UP SELLING). We consistently monitor our operations to guarantee the best results in all aspects of our operations.