_Customer Support _
Oversee multiple lines of support which include Chat, Phone, Email and our ticketing system queue.
Streamline the processes to make it as efficient as possible
Be the first line of 'live' correspondence with our end users
Project Management and Implementation
Work with business stakeholders to understand project objectives and requirements.
Manage the deployment of our product to our clients, inclusive of configuration, training of users, handling complaints, data migratio...