Afrikaan project Supervisor needed (South African location compulsory) fixed price

United Call Centers Kft. HQ: Debrecen, Hajdú Bihar State, Hungary Remote job Jan 14

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for a talented Afrikaan speaking Supervisor for our international team.

Job responsibilities:

-  Ensure the Services are delivered to a consistently exceptional standard and as defined in the contracts

  • Develop clear service strategies, objectives, and goals

  • Monitor detailed KPIs to ensure the effective day to day operations of the Service

  • Work quickly to resolve any Service issues and ensure continuous improvement

  • Escalate problems to End Market if applicable

  • Work with UCC’s customers and represent Managed Services in customer meetings as required

  • Responsible for building an effective working relationship and gain the trust of the client.

  • Campaign daily operations management: coordinating & assigning tasks, scheduling and monitoring attendance, supporting agents and supervisors with daily work and performance development

  • Training of new colleagues and ensuring their flawless integration within the team

  • Help with any additional administrative tasks on campaign  

  • Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible

  • Substitution of other agents if needed

  • Giving immediate feedback in case of any difficulties or issues with the used programs  

Requirements:

  • Native Afrikaan and fluent English language knowledge

  • Ability to proficiently use a computer, good knowledge of Word/ Excel and other Office programs.

  • Highly customer-oriented attitude, ability to learn new skills that the job would require.

  • Goal-oriented, precise, punctual work.

  • Active, attentive, with good time-management skills, able to multitask.

  • Strong-willed, able to resolve issues that might arise, has exceptional communication skills.

  • Patient, polite, helpful, emphatic.

  • Able to work alone, proactive, can-do attitude.

  • Previous Customer Service / Call Center / People Mgmt / Supervisor experience is an advantage

  • Great analytical and problem solving skills

Ideal Profile:

● Customer & result oriented personality

● Dynamic nature, passionate about growth & innovation  

● Values team collaboration but responsible to work alone on his/her project

Our offer:

● Full-time job from the comfort of your home on a long-term project

● International environment

● Great developmental opportunities and programs

● Passionate and welcoming team

Payment: paid monthly, in the first ten working days of the month following the worked month.

Work Environment Requirements:

● Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home)

● USB Headset (separate microphone and loudspeakers are not good enough to manage calls)

● Personal computer or laptop with Windows 8/10 (Mac is not supported!)

● Broadband cable internet connection (Wifi and mobile internet are not good)

Training Method:

● We use cloud based call center technology - You need to download our call handling system on your computer, which needs to be tested

● We train all of our agents online before the beginning of any project

● We mentor our agents and monitor their progress

Requirements
Availability:
Fixed price
Experience levels:
Intermediate (3 - 5 yrs)
Languages:
Afrikaans

$1,000