Role: Project and Account Manager
Contract: Full-Time (160 hours)
Business Hours: Mon - Fri at 8 AM to 5 PM EST
Rate: $1,300 - $1,600 monthly / $15,600 - $19,200 annually
Availability to Start: April 15, 2024
Additional Info: Additional perks included in the compensation structure
Client's Profile
This US-based company had its humble beginnings in a small office above a congee shop on Morrison Hill Road in Hong Kong's night market, they have grown to become a renowned digital marketing agency operating across seven countries. They firmly believe that Ambition, People, Ideas, Science, and Technology Drive Performance – these core values have shaped their journey and propelled them to where they are today. This company is a Marketing Agency that specializes in breaking down the customer journey into multiple stages, allowing them to understand and influence customers at every step of their purchasing decision.
What you'll do
This company is looking for a seasoned Project and Account Manager who will serve as a cornerstone in orchestrating projects and managing client accounts effectively. The ideal candidate will possess exceptional organizational, interpersonal and communication skills, an eye for detail, a collaborative spirit, excellent time management, and a profound understanding of brand identity. The candidate is someone who can effectively lead a team of Virtual Assistants and Designers while demonstrating proficiency in Amazon Account Management and Amazon FBA processes. Key responsibilities for this role encompass, but are not limited to:
Account Management:
- Oversee and manage all aspects of specific client work, including listing copy, titles, images, and content/media assets related to the brand.
- Manage Amazon accounts, ensuring timely response to issues such as suspended listings, search result suppressions, and other alerts, and collaborate with Amazon seller support for issue resolution.
- Monitor compliance, inventory, and other issues related to Amazon FBA to maintain account health and performance.
- Respond promptly to client requests, addressing questions and issues to ensure client satisfaction and retention.
- Conduct regular reviews of each account to ensure completeness, responsiveness to alerts, resolution of errors, and ongoing evaluation of optimization opportunities.
- Personally upload or create listings using creative assets and update listings as necessary.
- Conduct research on keywords and other techniques to optimize Amazon advertising (PPC/Keyword Research).
- Generate and present reports to internal teams and clients to track progress and performance metrics.
Project Management:
- Collaborate with designers to ensure timely completion of creative assets (images, videos, infographics, etc.) required for listings.
- Create tasks for designers and follow up to ensure tasks are completed accurately and on schedule.
- Develop timelines for tasks and projects, allocating appropriate resources to meet deadlines effectively.
What you should have
- 4+ years of experience in project and account management, with a focus on e-commerce. A deep understanding of user-centered design principles, visual hierarchy, and industry best practices is essential.
- Leadership skills to manage a team of Virtual Assistants (VAs) and Designers effectively, fostering collaboration and ensuring productivity.
- Proficiency in Amazon account management and familiarity with Amazon FBA processes.
- Proficiency in industry-standard project management tools and software, such as Asana, Trello, or similar platforms, and CRM software for managing client accounts.
- Strong English verbal and written communication skills, with the ability to effectively communicate with clients, team members, and cross-functional teams.
- Exceptional attention to detail, minimizing errors and maintaining high quality standards in project deliverables.
- Excellent time management skills, with the ability to prioritize tasks effectively, meet deadlines, and ensure timely delivery of project milestones and client deliverables.
- Adherence to strict timelines and delivery schedules, ensuring on-time delivery of projects without compromising quality or client satisfaction.
- Willingness to adapt to changing project requirements and client needs, with the ability to problem-solve and make informed decisions to ensure project success.