We are searching for Customer Support Agents or Chinese Officers who will be responsible for assisting our users who communicate in both Chinese and English languages via email/chat.
Your job is to spread happiness and create WOW moments for our customers, specifically:
-Emanate our brand and personality in every customer interaction by adopting the Strikingly voice and tone
-Deliver WOW moments through exceptional customer service to new and existing customers across all channels (email, chat, social media)
-Translate our product and all customer communications like newsletters, lifecycle emails, and more
-Develop expertise on our product and internal software to help our customers efficiently
-Maintain happiness and positivity in every customer and team interaction
We require our Happiness Officers to possess the following qualifications:
-Exceptional communication skills in both Chinese and English at a professional level
-A strong desire to assist individuals with varying levels of comprehension
-Deep love for learning new things, problem-solving, and analytical skills
-Experience in customer service within a fast-paced setting
-Full-time availability of at least 40 hours per week
-Access to a desktop or computer with a minimum of 8GB RAM and a dependable internet connection of at least 20Mbps (if an upgrade is necessary, the applicant should be willing to do so).
We provide all Happiness Officers with the following benefits:
-The flexibility to work from any location
-Weekly payout
-A fun and cooperative international working atmosphere