Client Services Manager Wanted full time

Who are we?

At Drop Zero Digital, we're not just building an agency but we’re crafting a haven for the ambitious and the innovative. 

What we’re looking for: Client Success Manager

As our Full-Time Client Success Manager, you'll be at the forefront in our client relationships. This role isn't just about managing communications; it's about owning them. You'll be the guiding force, ensuring our clients' journeys are seamless.

Your Mission:

• Lead and inspire a team, managing 5-7 high-value eCommerce clients.
• Create and implement innovative email marketing plans, primarily via Klaviyo.
• Collaborate with a talented team of Copywriters and Designers to create impactful campaigns.
• Ensure excellent client communication to drive satisfaction and ROI, while also generating ideas and creating brief overviews for client flows.
• Conduct quality checks for designs to ensure they meet standards, including reviewing product titles and ensuring consistency.

What's in It for You?

• Earn a competitive starting salary of $900 per month
• Performance bonuses for creativity, client satisfaction, and upselling.
• A chance to grow with an emerging agency, with potential roles in marketing, management, and sales.
• Work closely with our visionary owner and contribute to our vibrant, multinational brand portfolio.

We Need You to Have:

• At least 1 year of client-facing or customer service experience.
• A marketing flair with skills you're eager to showcase.
• Availability Mon-Fri between 7am to 3pm UK time. May require occasional calls with client until 5pm UK time 1-2 times per week.
• Fluent English skills and previous remote work experience.
• Familiarity with Trello, Slack, and G-Suite. Experience using Klaviyo is a plus!
• A results-driven mindset with exceptional attention to detail.
• Quick learning and adaptability skills.
• A laptop or PC with a stable internet connection and a professional workspace.

Sounds Like Your Dream Job?

Here's how to leap into this exciting opportunity:

1. Fill out our hiring form and include a Loom video (NOT OVER 1 Minute Recording)
2. Impress us in a quick call to explore our mutual fit
3. Show your prowess in a practical test (up to 2 hours, part of the application process).
4. Ace the second interview with more situational questions to test you under pressure.
5. 1 Week Paid Trial to ensure it works both ways

Questions, issues, or feedback? We're here for you.

Drop Zero Digital Hiring Team