Cloud Implementation & Support Specialist hourly

WhichAddOn HQ: Sydney, NSW, Australia Remote job Jul 11

We are a Sydney-based cloud integration firm who helps clients all over the world move from traditional desktop systems to the cloud. We specialise in helping businesses in the following areas:

  • Inventory management
  • E-Commerce
  • Retail
  • EDI
  • Job Management
  • CRM systems

All of our clients use either Xero or QuickBooks Online already and need an add-on to manage the operations of their business, or they come to us and then need to convert to Xero or QuickBooks Online at the same time as the add-on.

We help our clients by providing the following services:

  • System setup and data migration
  • Customised training online via Zoom and/or a personalised training portal
  • Email and video support to help with any questions they have

We currently need two full-time Implementation and Support Specialists to join our growing team to assist with our clients' system setup, data migration, building training our client training portals and providing expert-level customer care on the solutions we implement for our clients.

This job requires:

  • Great communication skills including fluent English - written and spoken
  • Advanced Microsoft Excel Skills
  • Advanced Xero skills are required
  • Advanced QuickBooks Online skills are preferable
  • 5+ years experience in accounting and/or booking
  • Working knowledge of how businesses managing products work and a solid understanding of inventory management, product management, procurement and supply chain management
  • Dedication to excel in everything you do and personal drive to succeed

The systems we use in our business internally are:

  • Xero
  • Accelo
  • Zendesk
  • Google Suite

The systems we typically implement for our clients include:

  • Xero
  • QuickBooks Online
  • Cin7
  • DEAR Inventory
  • Accelo
  • AroFlo
  • MRPEasy
  • KeyPay

This is a casual position to start with the potential to become a full-time position for the right person. Training will be provided for all areas, however please only apply if you meet the requirements above.

Our Commitment to You

  • Flexible with time, however must cover at least 5 hours AEST business hours between 9am-5pm Australian time
  • Expected starting hours: 20+ hours, moving to 40+ hours quickly for the right person

We look forward to receiving your application.

Hourly contract
Experience levels:
Expert (5+ yrs)
Negotiable rate