Customer Experience Specialist full time

Trading Tips HQ: Santa Monica, California, United States Remote job Oct 25

This Remote position is only for candidates that reside in the United States

As a Inbound/Outbound Customer Experience specialist your mission is to deliver timely, accurate and professional customer service to all our customers. In addition our specialist will be involved in Sales. Up Selling, offering new products and encouraging our customers a better experience overall This vital position requires an action-orientated, flexible problem-solver who will assist customers in resolving any and all customer facing problems. Specialists may communicate with customers via phone, email and chat. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.

We're looking for a Customer Experience Specialist who will help us increase engagements with our products through sales and offer amazing service to customers through the process.This position has high expectations. But if you’re the person we're looking for, you’re the type who gets motivated by high expectations.

If you do not like sales this is NOT the position for you, Although you will be engaging in service inquiries you are required to engage in offering suggestions for new products.

Youf Main 3 Goals
Increase Revenues Through Engagement: Offering Upsells or inquires on inbound calls and offering excellent service to new customers through outbound communication. These actions will generate leads and sales for a positive ROI.
Increase Customer Lifetime Value: Understand the benefits of our Products and services so that you’re a subject matter expert for providing information that is helpful for our customers..
Innovativeness and Efficiency: Being able to participate in helping the CSR Team with innovative ways for customer value in addition to rolling up your sleeves and working in a fast-paced environment while being open to trying ongoing new tasks.

Preferred Qualifications( Not required)
Experience or understanding of Stock Market Trading or Finance background
Computer Requirements
IT Requirements
High Speed Internet (not WiFi) 10MB Minimum
Logitech headset
Computer with Windows 10 Home or Pro Edition Operating System
Must have Windows 10 Microsoft Word & Excel
Desktop & Laptops can be used, but must be able to connect up to 1 extra monitor
No Apple computers
Surge Protection
Remote candidates may be asked to provide specific information about their IT equipment and internet provider. More information about our IT requirements are provided during the interview process.In addition to the IT requirements listed above, candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents or noise and distractions
Work Hours
This is a full-time position Monday- Friday 7am PST-3:30pm PST

Background check is administered for all candidates
Compensation
$32,000 Salary Per year (with opportunity for growth in the future)
Paid time off
401(k) benefits after one year of service
Telecommute

Benefits
Why Join our Team
You'll have the ability to impact thousands of people all around the world.
Create resources and give people access to information that can actually change their financial lives.
Flexibility and Freedom
One of the main reasons that we got into online trading and investing was so that we would have the freedom to make money from wherever, we provide that same freedom to our team too.
Opportunity for Growth
Be a part of a talented team where you will be challenged each and every day. We move fast and we make BIG things happen. We are a quickly growing company, and promote from within. Your opportunity for growth inside of our company is exciting.
Learn
This is an investing school that you get paid for. You will not only work within a dynamic business, you will be immersed in working with investing experts and increasing your financial acumen.
Independance
We hire grown-ups and we will treat you like one. You will get the freedom and flexibility to choose how, when, and where you work.
Work with Smart Cool People
Be a part of talented team of people, collaborate on exciting projects, and excel in a highly motivated environment.

Requirements
Availability:
Full-time (40 hrs/wk)

$15/hr