Customer Retention Manager full time

Achieve HQ: Newark, New Jersey, United States Remote job Sep 25

We are seeking an Online Customer Retention Manager to lead our team of sales professionals in our Sales Support Department. As such, you will be responsible for ensuring that we meet our retention goals, developing representatives, creating and delivering training, maintaining and improving the standard operating procedures, hiring and onboarding retention specialists and other projects that improve our customer retention.

Customer Retention Manager

To be considered for a job at Achieve Test Prep you MUST apply at our 


  • Must be able to speak and write fluent English
  • Experience leading teams and developing team members
  • A track record of meeting and exceeding performance metrics in a Sales / Retention environment
  • Strong interpersonal skills, maturity, and good judgment, and capable of communicating with a diverse range of individuals
  • Experience handling difficult and irate customers
  • Comfortable working from a computer and working within databases
  • Professional phone skills
  • Location - Homebased outside USA - 
  • Ability to work within our Business Hours: Mon-Sun 8 am - 9 pm Eastern Time

To be considered for this position you MUST apply for the job directly through the Achieve website (3rd party applications will not be accepted) AND answer all pre-screener questions. Failure to comply with both will result in immediate rejection. 


**Why Work for Achieve Test Prep? **

We believe our employees empower our company and are the reason behind our success. We are the nation's

largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.

Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We offer on-the-job training and career advancement opportunities. Does Achieve sound like the place for you?

To learn more about us visit our website

Full-time (40 hrs/wk)
Experience levels:
Beginner (1 - 3 yrs)
Negotiable rate