Customer Service Assistant Team Leaders full time

Save a Life Certifications by NHCPS HQ: Las Vegas, NV, United States Remote job Oct 26

Do you want to help make the world a better place? Do you believe that impact is more important than money? Do you believe that devotion to serving those who serve others is the highest leverage activity you could do? If so – we might want to meet you.  Every day we strive to better serve those who serve others. Our team does this by improving online medical education that teaches health care professionals domestically and abroad how to save lives. 

This is an excellent and unique opportunity to work with a company in the healthcare industry. Our company is always actively promoting health awareness, teaching people how to save lives, and providing medical education to healthcare professionals. 

We are looking for a Customer Service Assistant Team Leader that is capable of the following:

Primary Responsibilities

Responsibilities

  • Assists Empowerment Team manager and leadership
  • Train new customer service agents
  • Research strategies to further improve the customer experience
  • Distribute agent and representative work
  • Uphold standards and procedures
  • Document customer service discussions and actions
  • Maintain accurate records and files of documentation
  • Provide goals and encouragement to achieve goals
  • Set and maintain all customer service procedures and policies
  • Record, organize, and file customer interactions and profile/account changes
  • Provide resources for quality customer service
  • Implement customer service strategies to improve quality of service
  • Address and resolve team and customer conflicts
  • Anticipate and resolve customer service issues
  • Evaluate agent and representative performance

 

Requirements and Qualifications

  • Excellent customer care and focus; ability to assess customers’ needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience
  • Able to prioritize, and manage time efficiently
  • Encouraging to team; able to mentor and lead
  • Proficient in English
  • Excellent verbal and written communication skills
  • Self-motivated and self-directed
  • Comfortable in both a team-player role
  • High school degree or equivalent; Bachelor’s degree in business administration, business, or related field preferred
  • Experience in customer support, client services, sales, or a related field
  • Basic computer skills and experience with tracking and recording  information, filing documents, or updating customer profiles/accounts;
  • Experience with Zendesk or equivalent Help Desk software
  • Excellent time management and prioritization skills

How to Apply:

Send Resume and CV to the following: administration@nhcps.com

Additional Information

  • Up to $5/hr
  • Up to 40 hrs/wk
  • 1099 Position (Independent Contractor)
  • Work from home
Requirements
Availability:
Full-time (40 hrs/wk)
Experience levels:
Intermediate (3 - 5 yrs)
Languages:
English

$5/hr