Customer Service Representative full time

Wing PH HQ: Berkeley, California, United States Remote job Jan 12

Our company is looking for a Customer Service Representative to start immediately!

Duties and Responsibilities include but are not limited to:

  • Manage inbound and outbound calls
  • Resolve customer concerns effectively and efficiently
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Ensure customer satisfaction in every interaction
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Schedule: US work hours (40+ hours per week)

Salary: Starting salary between Php 20,000 to Php 22,000 per month

Qualifications:

  • At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity
  • Excellent English communication skills both written and verbal
  • Impeccable interpersonal skills
  • Able to work on a graveyard shift
  • Familiarity with current technologies, like desktop sharing, cloud services, CRMs and VoIP
  • Experience with word-processing software and spreadsheets (e.g. MS Office)
  • Knowledge of online calendars and scheduling (e.g. Google Calendar)
  • Excellent phone, email and instant messaging communication skills
  • Tech Savvy
  • Proactive attitude

Technical Requirements:

  • USB Headset with Noise Cancellation feature
  • Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
  • Main Internet Service Speed: at least 25 mbps wired connection
  • Backup Internet Service Speed: at least 10 mbps 

Benefits:

  • Job Security and Stability
  • Exceptionally Supportive Team
  • Opportunities for Career Growth
  • Fun Work Environment
  • Annual performance-based appraisal
  • Paid US and PH Holidays
  • Performance Incentives and many more!

*Only qualified candidates will be processed and will be invited to take the assessment, scheduled for the initial and final interviews.

What are you waiting for? APPLY WITH US TODAY!

Requirements
Availability:
Full-time (40 hrs/wk)
Experience levels:
Beginner (1 - 3 yrs)
Negotiable rate