Customer Success Representatives - Email and Chat hourly

Pixc, Inc HQ: San Francisco, California, United States Remote job Dec 5

I'm looking for an amazing CSR to join our team and help us with customer service and a bit of sales. We’re requiring a brief trial period (paid) for the selected individual.

I need someone who can accommodate flexible and changing schedule, especially weekends. Please don't apply if you're only available on certain hours per day. The current schedule for the role is not yet, so I need someone flexible.

Duties/Responsibilities:

  • Managing relationship between the company and its customers

  • Ensuring our customers get only the best and quality service and support

  • Converting trial customers to paying customers.

  • 98% of the job will be email/chat. 2% will be for some customers requesting calls.

Qualities we’re looking for:

  • Fluent in English (written and verbal)

  • eCommerce background

  • Sales experience (HUGE PLUS)

  • Attention to detail

  • Go-getter (comfortable working in a fast-paced work environment)

  • Patient

  • Fast learner

  • Proactive and team player

  • Have very good problem solving skills

  • Have flexible working schedule and can accommodate shifting sched if required

  • Photo editing/photography experience - a HUGE PLUS

To be considered for the role, please place the word “ARE YOU LOOKING FOR ME?” in the first line of your cover letter. Answer the questions below, as well. Only applicants who followed the steps will be considered.

Requirements
Availability:
Hourly contract
Experience levels:
Intermediate (3 - 5 yrs)
Languages:
English

$5/hr