E-Commerce Customer Service Expert hourly

T1trendze HQ: Pune, Maharashtra, India Remote job Apr 22

Join our talented team. Employees at T1trendze are passionate and committed to delivering quality service/products to our customers. Our culture centers on an engaged and accountable workforce. Our goal is to attract and retain a diverse workforce: rich in talent, background, ideas and experience. 

Responsibilities and Qualifications 

T1trendze is seeking an E-Commerce Customer Service Expertr to add to our dynamic team in India. The incumbent will be responsible for coordinating sales support and providing a high level of customer service for all Direct-to-Consumer, E-Commerce and Business-to-Business initiatives. Works closely with customers (direct and indirect) in the timely processing of purchase orders and customer care inquiries. 

ESSENTIAL FUNCTIONS 

  • Order processing for all E-Commerce initiatives 
  • Manage customer reservations 
  • Responsible for customer care responses within the SLA 
  • Participate in E-Commerce project development and testing 
  • Manage B2B and EDI batches for timely processing of purchase orders 
  • Manage pending order report to facilitate timely release of orders for shipping 
  • Provide reporting and backorder information to internal customers 
  • Coordinate with Distribution team to improve order fulfillment 
  • Assists with queries and order processing for phone in orders 

QUALIFICATIONS 

  • Bachelor degree preferred, or a combination education and 1-2 years of customer service experience 
  • E-Commerce experience: Answering online chats from customers, processing online orders, tracking website metrics, etc. 
  • Strong verbal and written communication and interpersonal skills 
  • Knowledge of atuomation in Shopify is preferred
  • E-commerce Website Administration is preferred 
  • Prior experience working with Microsoft Office products 
  • Knowledge of facebook advertising is preferred 

Our apparels division includes the highest quality designs products on the market today. Trusted brands offer top of the line supplies for fashion enthusiasts. Our Indian-based brands deliver quality and dependability while being economical, and never settling for less than the best. Come join a company that thrives on innovation! Our companies manufacture apparels for kids, mens & womens. We seek individuals passionate about the fashion industry. 

We offer a highly competitive salary, comprehensive benefits.

Equal Opportunity Employer Females/Disabled

Requirements
Availability:
Hourly contract
Experience levels:
Beginner (1 - 3 yrs)
Languages:
English, Hindi

$2/hr