The Volkswagen Group is helping shaping the digital transformation and Volkswagen Digital Solutions is part of this represented for its 3 Tech Units: AMS, MAN Digital Hub and SDC:LX.
AMS | Lisbon
We are looking for an IT Service Analyst to join our EPS & Compass + team. The application EPS serves the buyer as a tool for determining the purchasing performance of the parts in the budget and forecast calculation, while Compass+ is a system that supports just in time module processing, as well as calculating and pricing of assemblies within the procurement department.
- Provide a global support according to business expectations based on SLA, focused on Incidents, Problem, Change and Release Management processes;
- Work within a focused and analytical team in order to solve technical issues;
- Verify if the application is working correctly, namely if the communication between the application and the server is working properly and if not try to find a solution or solve the incident;
- Escalate the problem to the 3rd level and verify the status of the incident in order to solve it in the shortest possible time;
- Collaborating directly with the team in Germany with the aim of managing customer’s expectations and meet client’s expectations.
- A Bachelor’s or Master’s degree in Computer Science or related field;
- At least 3 years of work experience in Application Management Support;
- Experience with PL/SQL;
- Customer orientation and advanced problem-solving skills
- Great communication and collaboration skills
- Highly motivated with a “get things done” attitude
- Fluency in English;
Nice to have
- Knowledge in German;
- Experience in Service Management with ITIL;
- Knowledge in Bash and shell programming;
Benefits & Perks
- An opportunity for you to join an amazing startup like atmosphere and to be a part of the creation of our local company culture, with the support of a solid international group;
- An agile environment where your ideas are welcome;
- A very talented team, just as passionate and goal-oriented as you;
- You can expect a varied working environment in the Volkswagen Group with exciting tasks and extensive development and further training opportunities as well as a perfectly equipped working environment and an attractive salary.