IT Service Analyst @ AMS full time

Volkswagen Digital Solutions HQ: Lisbon, Portugal Remote job Aug 23

The Volkswagen Group is helping shaping the digital transformation and Volkswagen Digital Solutions is part of this represented for its 3 Tech Units: AMS, MAN Digital Hub and SDC:LX.

AMS | Lisbon

We are looking for an IT Service Analyst to join our EPS & Compass + team. The application EPS serves the buyer as a tool for determining the purchasing performance of the parts in the budget and forecast calculation, while Compass+ is a system that supports just in time module processing, as well as calculating and pricing of assemblies within the procurement department.


  • Provide a global support according to business expectations based on SLA, focused on Incidents, Problem, Change and Release Management processes;
  • Work within a focused and analytical team in order to solve technical issues;
  • Verify if the application is working correctly, namely if the communication between the application and the server is working properly and if not try to find a solution or solve the incident;
  • Escalate the problem to the 3rd level and verify the status of the incident in order to solve it in the shortest possible time;
  • Collaborating directly with the team in Germany with the aim of managing customer’s expectations and meet client’s expectations. 

Main requirements

Your Qualifications

  • A Bachelor’s or Master’s degree in Computer Science or related field;
  • At least 3 years of work experience in Application Management Support;
  • Good experience with Javascript and Java;
  • Experience with PL/SQL;
  • Customer orientation and advanced problem-solving skills
  • Great communication and collaboration skills
  • Highly motivated with a “get things done” attitude
  • Fluency in English; 

Nice to have


  • Knowledge in German;
  • Experience in Service Management with ITIL;
  • Knowledge in Bash and shell programming; 

Benefits & Perks


  • An opportunity for you to join an amazing startup like atmosphere and to be a part of the creation of our local company culture, with the support of a solid international group;
  • An agile environment where your ideas are welcome;
  • A very talented team, just as passionate and goal-oriented as you;
  • You can expect a varied working environment in the Volkswagen Group with exciting tasks and extensive development and further training opportunities as well as a perfectly equipped working environment and an attractive salary. 
Full-time (40 hrs/wk)
Negotiable rate
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