Japanese Customer Support Agent hourly

ByDzyne INC HQ: Santa Ana, California, United States Remote job Mar 26


·        Answer customers to assist with questions about products, services, accounts and billing

·        Use active listening and probing question skills to help troubleshoot and resolve customer account issues

·        Verify customer account information and update necessary information, as needed

·        Driven for success and comfortable working independently

·        Attend job-related training, refresher training, updates, and cross training

·        Participate in team meetings and individual team meetings

·        Read and stay up-to-date with reference materials, announcements, promotions, changes, specials, policies, and other company business

Shift Windows of Availability

The Hours of Operation are 24 hours/7days a week. Your daily start and stop times may vary within your schedule window.

You will have two set days off each week.

To be eligible for this position, you need:

Fluent in Japanese

Excellent verbal and written communication skills; proficient reading skills

Excellent problem-solving skills

Working from home is easiest when you are equipped with everything that you need! You must have:

·        Excellent Internet connectivity:

·        Access speeds of 1 Mbps upload and 5 Mbps download – the faster the better!

·        Wireless and/or satellite Internet Service Providers are not compatible with our systems

Job Skills
Hourly contract