Logistics Coordinator - Tradeshow Order Entry (Virtual) hourly

FCTRY HQ: Brooklyn, New York, United States Remote job Nov 14

Job Title: Logistics Coordinator - Tradeshow Order Entry (Virtual)
Approved Salary Range: $400-$600 USD per month dependent on experience level
Shift Hours: 10 AM to 6 PM EST
Contract Start Date: ASAP
Contract End Date: 1/30/2018 with opportunities for contract renewal
Company Name: FCTRY
Company Website: FCTRY.com
Contact: Amanda, Project Manager

About the company: FCTRY
FCTRY is a fast-growing Brooklyn-based startup. We’re serious, but we don’t take ourselves too seriously. We turn original, offbeat concepts into real, mass-manufactured products. We then turn those products into fun meaningful brands that we market and distribute all around the world. And we have a lot of fun doing it. In addition to selling our products directly to consumers online on our website, FCTRY.com, and on Amazon, our products are also sold by national retailers including Urban Outfitters, Nordstrom, Barnes & Noble, Bed Bath & Beyond, as well as thousands of independent shops. To apply please email your resume to jobs@fctry.com with “Pineapple” in the subject line of the email. The core of what we do is to “Make it Fun!”
At FCTRY, we believe that the customer always comes first and great experience is paramount.

About the Project Role: Logistics Coordinator

What we are looking for:
Excellent fluency in written and verbal English communication skills
Detail oriented, organized with a track record for meeting deadlines
Naturally empathetic and patient
A passion for turning bad situations into good stories
Resourceful problem solver, knows their way around the internet
A can do attitude - is willing to roll up their sleeves eager to learn new skills
Must have at least 1 year of Customer Service Experience, preferably in eCommerce
Must be willing to work virtually from 10 AM to 6 PM EST Monday through Friday
Must have a personal computer, quiet space, and fast internet
Experience with Zendesk, Shopify, and Tradegecko is a huge plus

Job Duties
Data Entry
Place Purchase Orders
Respond to internal sales inquiries
Track Shipments and Inventory
Issue refunds
Enter payments
Edit products
Report issues up to management in a clear, concise manner to help solve systemic issues
Make it Fun!
Other duties as assigned

Interview Process
Only qualified candidates will be contacted to complete the following:
a proficiency test
a follow-up personal interview

FCTRY does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Hourly contract
Experience levels:
Beginner (1 - 3 yrs)