Think Global - Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Center. We are a truly people’s company and we are on a mission to reinvent professional Home-Based Working and build the Workplace of the Future!
We are now looking for Certified Nurses from Brazil with active LPN license for our Premium International Client in the Medical field to provide courteous and efficient service to customers in assigned accounts. Resolving customer questions, complaints and requests which may include technical information. Serving as the clinical contact for patients, clinics and internal team members. Addressing escalated issues from the Level 1 team and serves as a primary point of contact /backup for the RTS Supervisor.
Duties and Responsibilities:
Adherence to all environmental, health and safety SOP’s, equipment, policies and procedures, including any department specific requirements.
Entering/editing phone and mail orders.
Maintaining records, preparing required reports, documents information and related clerical duties.
Plus 2-4 years related experience working in a call center/customer contact environment.
Stronger software application skills required.
Must have proven technical and troubleshooting ability.
Ability to react in a fast, effective and calm manner under pressure.
Excellent verbal and written communication skills in Portuguese from Brazil (for work).
Excellent English communications skills (written and verbal, for internal communication)
Ability to exercise independent judgment and maintain confidentiality.
Strive for excellence and find your happiness in helping others.
Associate degree or equivalent experience required.
Active LPN license required (Active RN license preferred).
Previous experience with dialysis therapy patients is a plus.
Internet:
· Broadband internet connection
· Ethernet based LAN connection
Hardware Requirements:
· Processor: 1.8Ghz upwards (64bit preferable)
· RAM: 8 GB RAM upwards
· Available Storage: 10Gb minimum
· Preferred Resolution: 1920x1080
· Wired USB Headset
Operating System
· Microsoft Windows: 10 or upwards
· Mac OSX: 12 or upwards
· Home-based working with a competitive salary
· project based opportunities
· Long term cooperation agreement
· Career development
· Gamification program (make more money, get holiday paid hours)