SaaS Administrator full time

Talentium Inc. HQ: Pasig City, NCR, Philippines Remote job Sep 15

Job Purpose

The SaaS Administrator is responsible for the overall support and maintenance of ADB's SaaS applications, including but not limited to solution design, configuration, integration, vendor collaboration, testing, production support, systems development and maintenance management. This role will also collaborate with a diverse group of stakeholders across ITDS as well as our business stakeholders. In addition, this role will serve as mentor and technical subject matter expert for the SaaS applications.

 Core Competencies

Technical Knowledge and Skills

•      Configuration/personalization experience and technical architecture knowledge on these Oracle products: (i) Fusion HCM, (ii) Service Cloud (RightNow/OPA) (iii) Taleo and; (iv) Oracle Enterprise Business Suite (HRMS module)

•      Knowledge in integration approaches and tools among these Oracle products: (i) Fusion HCM, (ii) Oracle Service Cloud (RightNow/OPA) (iii) Taleo and; (iv) Oracle Enterprise Business Suite (HRMS module)

•      Familiarity with My Oracle Support (MOS) and Idea Lab processes

•      Familiarity with integrating the Oracle applications with Sharepoint

Client Orientation

•      Works to meet needs of clients according to ADB policy

•      Communicates often with clients and seeks to understand and anticipate their needs

•      Adapts own style to suit client preferences

Achieving Results

•      Find ways to reduce time and cost of completing work

•      Monitors work progress and makes improvements

•      Works with others to overcome problems and find alternative ways to complete work when necessary

Working Together

•      Provides practical support and encouragement for team members

•      Encourages team members to work together and benefit from diversity in different views, culture, nationality, and gender

•      Helps in setting priorities for the team and ensures they are followed through

Learning and Knowledge Sharing

•      Learns new skills and knowledge and applies them

•      Continuously finds new solutions to problems

•      Leads the team in sharing knowledge and expertise

Education Requirements

A Bachelor's degree in Computer Science, Information Systems, or other related discipline preferred; or equivalent combination of education and experience

Relevant Experience and Other Requirements

·        Minimum 3 years experience as a SaaS Administrator with full-lifecycle implementations on any of these Oracle products: (i) Fusion HCM, (ii) Oracle Service Cloud (RightNow/OPA) (iii) Taleo

·        Knowledge and experience on Oracle eBusiness Suite – HRMS

·        Knowledge on tools for issue tracking such as JIRA

·        Knowledge and experience on Sharepoint integration

·        Knowledge and experience in using My Oracle Support (MOS)

·        Knowledge and experience in using Oracle’s Idea Lab

·        Familiarity with the applicability of Hybrid Integration Platform when integrating SaaS applications and Oracle EBS

·        Proficient with Microsoft Office Suite

·        Prior technical support experience

·        Excellent verbal and written communication skills to technical and non-technical audiences

·        Excellent analytical, problem-solving, decision-making, time management, and organizational skills

·        Proven ability to interact well with all levels of the enterprise

·        Well-developed knowledge and understanding of relevant business administration, operational policies relevant work program and concepts, procedures and practices

·        Familiarity and actual work experience with Oracle EBS customizations and integration, Oracle Fusion HCM Coex functionality and Taleo TCC an advantage

Full-time (40 hrs/wk)
Negotiable rate