Software Support Agent full time

ICANotes HQ: Annapolis, MD, United States Remote job Sep 27

Our company is a virtual workplace with 100% of the workforce operating from their home offices throughout the U.S.. We believe customer service is our most important product. Everyone in our company started as a support team member and elevated to more complex and rewarding positions.

We believe the two most important assets candidates can have are commitment to customer care and intelligence; we teach the rest. If you are an eager learner with strong computer skills and have a solid educational background, we may be an excellent opportunity for you.

This is a full-time position, Monday through Friday.


  • Enthusiasm for customer service, a positive attitude, and highly motivated to learn and teach
  • 1-2 years customer service or help desk support experience
  • Minimum of an Associates degree, in any health, business, or technology related field
  • Newer computer with strong, steady Internet access of at least 20 mbps download and 2 mbps upload
  • Minimum of 2 monitors
  • Distraction free work area at home
  • Fluency in Spanish is a plus, but not required
Full-time (40 hrs/wk)
Experience levels:
Beginner (1 - 3 yrs)