Abdel Aziz Rafael R. Pangcoga

$7/hr
11 years of experience in Customer Service
Reply rate:
50.0%
Availability:
Full-time (40 hrs/wk)
Age:
38 years old
Location:
San Jose Del Monte, Region 3, Philippines
Experience:
11 years
About

Proven operational management know-how – from constantly taking escalated calls, serving as Deputy Team Leader, monitor phone calls to ensure representatives are following the organization’s protocols as a Quality Specialist. Monitor and share customer insights and recommendations to drive customer experience program development. Identifies/proposes new product or process workflow solutions aimed at improving overall efficiencies, cost, or improved customer experience.

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