Aby Antony Pazhampasseril- Chinnu House, C.M.C - 34
Allepey - 688524
- (M) Kerala
Seeking a challenging career in customer support where I can contribute my best to the growth of the organization with which I work, along with the development of my own skills and knowledge.
Year of Passing
B. Tech (Computer Science)
Mahatma Gandhi University
State Board Of Kerala
Around four years of experience in customer support with Webhosts like Arvixe and MyHosting.
Good understanding of webhosting technologies and Linux based server administration.
Familiar with various Content Management Systems.
Brand Management, closing sales and work scheduling.
Prioritization of tasks and time management.
Decision making, negotiating and influencing skills.
Service oriented, courteous, ability to build productive relationships and resolve complex issues in a timely manner.
Proactive, takes ownership, exceed expectations and build long term loyalty.
Company: Arvixe (2013 - 2016)
Designation: Customer Support Specialist
Roles and Responsibilities
Providing customer support via ticketing systems like Kayako, working on tickets & incidents in production support environment for web based applications.
Assisting five or six customers simultaneously via Live chat while maintaining the quality and also provided on-call support.
Handling complaints, billing questions and payment extension/service requests.
Handle irate customers, repair trust and locate resources for problem. Interact daily with partners in accounting, operations and management.
Managed high-volume workload within a deadline-driven environment, consistently met performance benchmarks in all areas.
Commended by manager for the ability to resolve problems in the first instance itself and avoid escalation of issues.
Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Company: MyHosting (2012 - 2013)
Designation: Customer Service Associate
Roles and Responsibilities
Assisting customers via ticketing systems like WHMCS, Live Person along with handling multiple customers via Live chat while maintaining the quality.
Ensuring customers satisfaction with every part of the experience, from initial greeting through order completion.
Assisting customers with the technical issues they are facing, effective troubleshooting and fixing issues in a timely manner.
Memorizing company’s product offerings and contributing sales increase by communicating product benefits and up selling or cross selling.
Recommending solutions within customer budgets and proactively following up with all leads.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Installation and configuration of various services as per the customer request, along with regular maintenance and efficiency checking of the servers.
TECHNOLOGIES WORKED WITH
Linux : Worked with both Debian based servers like Ubuntu and Redhat based servers like Centos, good with control panels like cPanel/WHM.
Apache : Installation and configuration, optimizing website speed and troubleshooting issues with websites.
MySQL : Database recovery and Migration. Troubleshooting database connectivity, permissions, server startup and remote connectivity issues.
Tomcat : Installation of Tomcat servers.
Father’s Name :P.A.Antony
Hobbies:Travelling, Music, Movies
Date of Birth :-
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Place: Allepey (Aby Antony)