Adam Charles Ross

Adam Charles Ross

$5/hr
Customer services, Quality Assurance, Retentions
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
38 years old
Location:
Naga, V / Bicol Region, Philippines
Experience:
9 years
About

My nickname is "Boboy" which means "a little boy". I am a father of two beatiful kids named Zoey and Zak. I am from Naga city in the Philippines. I hold a Bachelor's degree in Customs Administration. It focuses on tariff and customs laws of the Philippines. When I was on my last semester, I accepted a part-time job being an English teacher for Koreans. I handled grammar, pronunciation and reading classes for roughly ten months until the school unfortunately closed. Then after, I decided to join the call center or BPO industry. I have nine years experience in customer services.I handled key accounts such as Sprint and Nextel, T-Mobile UK, General motors and Virgin Mobile UK. Most of my career was being part of customer services team but other responsibilities include but not limited to activation, data entry,pre and post product and services support, billing, upselling and basic troubleshooting. I was also part of the Quality team which I was asked to audit calls, conduct call calibration and escalate concern/s to the management to enable continuous improvement on the process. December 2016 when I decided to take a risk and went to Dubai, UAE. I stayed there for four months but with no luck of landing a job. Competition and recession was a big factor. I finally decided to go back to my country and start all over again, in my hometown. Hence, I am here looking for a home base job. I almost forgot, I am a part-time appointment setter for iDream Canada international now.

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