Addison Perez

SAP Technology Consultant- Hewlett Packard Enterprise Asia Pacific Ltd-Quezon Avenue-Manila 2015-April 2017

• Responsible for ongoing support of the following SAP environment modules ( ECC 6.0, SAP PI, SAP SD, MM and Solman).
• Provides SAP Sales and Distribution support to our customer's North America key-users based on ITIL process guidelines.
• Collaborates with the L1-L3 support team.
• Ongoing activities includes incident management, systems monitoring, daily maintenance, job scheduling and spool administration.
• Responsible for performing fulfillment requests from development box to production.
• Review of systems performance metrics and alerts to ensure event correlation and trend analysis.
• Performs the activities necessary for the immediate short-term resolution of incidents and service requests so those customers can resume work as rapidly as possible following a service interruption.
• Responsible for ensuring the equitable distribution of tasks within our team and ensures that all raised tickets are immediately expedited and regularly updated based on incident, change and knowledge management guidelines.
• Create and coordinate our monthly system and application health scorecard ensuring its completeness prior to sending to our stakeholders for root cause analysis.
• End to end owner of routine request of our customer from maintenance, testing and coordination, deployment, and business notification of its completion.

Technical Support - Convergys Bacolod.

•Assigned to take in calls troubleshooting cable and internet issues. Client was Comcast.
•Assigned to take in calls and provide basic information to customers regarding their bills and subscription.

Student Trainee, ABS-CBN Corporation Bacolod Branch. April-September 2012
•Assigned in TV traffic control department.
•Assigned to monitor the commercial airtime in the station’s Television Operations Center.
•Assigned to troubleshoot PC hardware and software.
•Assigned in marketing department for station promotion.
•Assigned in technical department for live broadcast and telecast.
•Facilitator- X-Factor Philippines 2012
•Facilitator- Palupad Festival 2012 (Kite Flying Festival)

Student Trainee, Philippine Veterans Bank Bacolod Branch. November 2012- March 2012

•Assigned in customer service assistance department.
•Tasked to troubleshoot PC hardware