Adebola Adebakin

Adebola Adebakin

$5/hr
Virtual Assistant, Customer care specialist, Administrator and HR Generalist
Reply rate:
80.0%
Availability:
Hourly ($/hour)
Location:
Lagos, Lagos State, Nigeria
Experience:
10 years
Adebola Adebakin HR Generalist Profile Adebola has over 10 years’ experience in Client Services, Human Resources, General office Administration and Executive Support roles. My HR generalist experience has been vast as it created the platform to perform both Administrative and HR functions of Policy development and review, Recruitment, On boarding, Learning & Development, Performance Management, HR records Management, Exit Management, Logistics, property & vendor management. Professional Skills HR/Administrative Policy development General Administration ❖ Recruitment and on boarding Management Contractor/third party relationship Management ❖ Training & Evaluation Management Customer relationship Management ❖ Employee relations ❖ Documentation control development using IS0 -9001:2015 procedures ❖ Skills Excellent Oral & Writing skills ❖ Logical/problem solving skills ❖ Credible & Excellent Leadership skills ❖ Independent & team collaboration skills Strategic Planner Multitasking Working Experience ABS Enterprise LLC January 2020 – till date Virtual Assistant Responsible for tenants lease agreement documentation, rent notification and prompt monthly payment of 30 properties. Schedule maintenance and repairs of properties, prepare monthly account statement of nonpaying tenants for a period of year for legal proceeding. I make use of Rentec, Excel, Google sheets & voice. Raindrops Associates Ltd June – December 2019 HR Manager I joined a team of HR professionals to review and develop HR policies and Administrative procedures for organisations. Other responsibilities were Talent sourcing/management and Expatriate visa processing/quota renewals. -2- Kresta Laurel Ltd January 2013 – March 2019 Administrative/HR Manager Responsibilities As the Administrative and Human resources Manager, my responsibilities were to ensure seamless operational activities by managing efficiently all resources of the organisation through:❖ Review and develop policies of the organisation for Manpower building, Training and Performance evaluation using ISO-9001:2015 Quality Management Procedures. This was achieved through the development of the staff handbook, on boarding program/checklist, review of performance appraisal documents, wage structure and administrative processes for efficiency. ❖ Coordinate both internal and external training with respect to identified training needs of members of staff by creating annual training calendar, implementation and evaluation. Staff members competency were enhanced, 25% reduction in technical downtime, 35% increase in customer satisfaction and 20% increase in sales were recorded. ❖ Talent search based on operational needs of the organisation was effected by partnering with technical colleges in Lagos state and engaging interested graduating students on a six monthly intensive training program (theory & practical) and full employment for outstanding students. ❖ Initiate and Implement cost controlling measure through quarterly price market survey, price bank data and verification before final approval for purchase. ❖ Coordinate logistic facility to all departments: Fleet, drivers, correspondence dispatches, welfare/medicals, inventory, and communication. ❖ Coordinate and measure the Annual Performance Appraisal report of all staff and make recommendations to the management for implementation. ❖ Contractor/vendor management on registration, price & product verification with the quality control team, coordinate invoice processing with the account department for payment. Also, I participated in vendor/contractor annual assessment for re-certification. ❖ Manage both local and international travelling process with respect to flights, visa processing and hotel reservation for staff and project clients. ❖ Coordinate the annual budget preparation, defence and implementation with the Accounts department. -3- Kresta Laurel Ltd Oct. 2009 – Dec. 2012 Assistant Client Service Manager Responsibilities ❖ Interact with Engineers / technicians on prompt delivery of service by ensuring that distress calls are attended to and resolved with 48hours. ❖ Determine and negotiate equipment after sales contract fees, prepare projected equipment maintenance cost, spare parts pricing for client budgetary use. ❖ Review contract of service and service level agreements of clients as required. ❖ Debt recovery for all departments; my department exceeded the annual debt recovery percentage of 70% for three years. ❖ Ensure client account retainer ship though satisfactory delivery of services and make recommendations for improvement. ❖ Prepare and defend annual departmental budget. Kresta Laurel Ltd April 2006 – Sept. 2009 Client Service Executive \ Responsibilities ❖ Liaise with Engineers / technicians on distress call resolution and get feedback from clients on their satisfaction / dissatisfaction for remedial actions. ❖ Prepare maintenance documents/invoices as required on reports of breakdown/repairs by the technical team. ❖ Ensure prompt payment /debt recovery of outstanding invoices for services rendered from clients Laurmann & Company Ltd July 2005 – Feb. 2006 Administrative officer Responsibilities ❖ Ensure a clean and secured office environment. ❖ Purchase, distribution of office utilities as required and general management of office records & filling system. ❖ Ensure disciplinary procedures are adhered to as reported /instructed by Management/senior staff. ❖ Ensure vendors/suppliers are paid promptly by the Account department. -4Bubbling Kids Ltd Oct. 2004 – June 2005 Retail Manager Responsibilities ❖ Participate in price determination of products (educational toys). ❖ Take weekly inventory of products (computerized) and conduct market survey on products & prices. ❖ Market and sell products and bank daily sale proceeds ❖ Prepare account and stock level every fortnight Kebbi State Home Savings & Loans Nov. 2002 – Aug. 2003 Customer service officer (NYSC) Responsibilities ❖ Opening of accounts ❖ Resolve customer compliant /refer to appropriate section as required. ❖ Participate in the ledger recording of sum deposit by customers. ❖ Cash payment to customers. Academic Qualification- Masters Managerial Psychology B.Sc. (HONS 2 2) Business Administration University of Lagos University of Lagos 1997 OND Business Studies Lagos state polytechnic 1994 Senior Secondary School Certificate St. John’s college, Lagos Professional Qualification Associate Member, Chartered Institute of Personal Management. (CIPM) 2010.
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