Adebola Adebakin
HR Generalist
Profile
Adebola has over 10 years’ experience in Client Services, Human Resources, General office Administration
and Executive Support roles. My HR generalist experience has been vast as it created the platform to
perform both Administrative and HR functions of Policy development and review, Recruitment, On
boarding, Learning & Development, Performance Management, HR records Management, Exit
Management, Logistics, property & vendor management.
Professional Skills
HR/Administrative Policy development
General Administration
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Recruitment and on boarding Management
Contractor/third party relationship Management
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Training & Evaluation Management
Customer relationship Management
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Employee relations
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Documentation control development using IS0 -9001:2015 procedures
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Skills
Excellent Oral & Writing skills
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Logical/problem solving skills
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Credible & Excellent Leadership skills
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Independent & team collaboration skills
Strategic Planner
Multitasking
Working Experience
ABS Enterprise LLC
January 2020 – till date
Virtual Assistant
Responsible for tenants lease agreement documentation, rent notification and prompt monthly payment of
30 properties. Schedule maintenance and repairs of properties, prepare monthly account statement of nonpaying tenants for a period of year for legal proceeding. I make use of Rentec, Excel, Google sheets &
voice.
Raindrops Associates Ltd
June – December 2019
HR Manager
I joined a team of HR professionals to review and develop HR policies and Administrative procedures
for organisations. Other responsibilities were Talent sourcing/management and Expatriate visa
processing/quota renewals.
-2-
Kresta Laurel Ltd
January 2013 – March 2019
Administrative/HR Manager
Responsibilities
As the Administrative and Human resources Manager, my responsibilities were to ensure seamless
operational activities by managing efficiently all resources of the organisation through:❖ Review and develop policies of the organisation for Manpower building, Training and Performance
evaluation using ISO-9001:2015 Quality Management Procedures. This was achieved through the
development of the staff handbook, on boarding program/checklist, review of performance
appraisal documents, wage structure and administrative processes for efficiency.
❖
Coordinate both internal and external training with respect to identified training needs of members of staff
by creating annual training calendar, implementation and evaluation. Staff members competency were
enhanced, 25% reduction in technical downtime, 35% increase in customer satisfaction and 20% increase in
sales were recorded.
❖
Talent search based on operational needs of the organisation was effected by partnering with technical
colleges in Lagos state and engaging interested graduating students on a six monthly intensive training
program (theory & practical) and full employment for outstanding students.
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Initiate and Implement cost controlling measure through quarterly price market survey, price bank data
and verification before final approval for purchase.
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Coordinate logistic facility to all departments: Fleet, drivers, correspondence dispatches, welfare/medicals,
inventory, and communication.
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Coordinate and measure the Annual Performance Appraisal report of all staff and make recommendations
to the management for implementation.
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Contractor/vendor management on registration, price & product verification with the quality control
team, coordinate invoice processing with the account department for payment. Also, I participated in
vendor/contractor annual assessment for re-certification.
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Manage both local and international travelling process with respect to flights, visa processing and hotel
reservation for staff and project clients.
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Coordinate the annual budget preparation, defence and implementation with the Accounts department.
-3-
Kresta Laurel Ltd
Oct. 2009 – Dec. 2012
Assistant Client Service Manager
Responsibilities
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Interact with Engineers / technicians on prompt delivery of service by ensuring that distress calls are
attended to and resolved with 48hours.
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Determine and negotiate equipment after sales contract fees, prepare projected equipment maintenance
cost, spare parts pricing for client budgetary use.
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Review contract of service and service level agreements of clients as required.
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Debt recovery for all departments; my department exceeded the annual debt recovery percentage of 70% for
three years.
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Ensure client account retainer ship though satisfactory delivery of services and make recommendations for
improvement.
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Prepare and defend annual departmental budget.
Kresta Laurel Ltd
April 2006 – Sept. 2009
Client Service Executive
\
Responsibilities
❖ Liaise with Engineers / technicians on distress call resolution and get feedback from clients on their satisfaction
/ dissatisfaction for remedial actions.
❖ Prepare maintenance documents/invoices as required on reports of breakdown/repairs by the technical team.
❖ Ensure prompt payment /debt recovery of outstanding invoices for services rendered from clients
Laurmann & Company Ltd
July 2005 – Feb. 2006
Administrative officer
Responsibilities
❖ Ensure a clean and secured office environment.
❖ Purchase, distribution of office utilities as required and general management of office records & filling
system.
❖ Ensure disciplinary procedures are adhered to as reported /instructed by Management/senior staff.
❖ Ensure vendors/suppliers are paid promptly by the Account department.
-4Bubbling Kids Ltd
Oct. 2004 – June 2005
Retail Manager
Responsibilities
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Participate in price determination of products (educational toys).
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Take weekly inventory of products (computerized) and conduct market survey on products & prices.
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Market and sell products and bank daily sale proceeds
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Prepare account and stock level every fortnight
Kebbi State Home Savings & Loans
Nov. 2002 – Aug. 2003
Customer service officer (NYSC)
Responsibilities
❖ Opening of accounts
❖ Resolve customer compliant /refer to appropriate section as required.
❖ Participate in the ledger recording of sum deposit by customers.
❖ Cash payment to customers.
Academic Qualification-
Masters Managerial Psychology
B.Sc. (HONS 2 2) Business Administration
University of Lagos
University of Lagos
1997
OND Business Studies
Lagos state polytechnic
1994
Senior Secondary School Certificate
St. John’s college, Lagos
Professional Qualification
Associate Member, Chartered Institute of Personal Management. (CIPM) 2010.