Adrian Philip Dy

Adrian Philip Dy

$5/hr
Data encoding/analytics, Telemarketing, collections, inbound/outbound sales, appointment setting,
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
36 years old
Location:
Los Banos, Laguna, Philippines
Experience:
4 years
   Adrian Philip Dy Inbound Sales Representative (6 months) TSA Group     (- |-| Los Baños, Calabarzon & Mimaropa Experience     4.2 years of total BPO experience Nov 2016 - Apr 2017 (6 months) Inbound Sales Representative TSA Group   Industry Call Center / IT-Enabled Services / BPO   Specialization Sales - Telesales/Telemarketing   Role Telesales Consultant   Position Level Non-Executive   Monthly Salary PHP 27,000   Supported the sales department in handling new subscriber orders, account inquiries, and tasks assigned. -Answered inbound residential customers calls, covering a full range of Telstra services, including obtaining all information necessary for resolution of transactions. -Maintained call and data entry accuracy levels between levels of 95% or better.       Jul 2015 - Dec 2015 (6 months) English Customer Support Bayview Technologies Inc.   Industry Call Center / IT-Enabled Services / BPO   Specialization Customer Service   Role Customer Service - General   Position Level Non-Executive   Monthly Salary PHP 25,000   Account: Dafabet (online gambling) Sportsbook, Poker, and online Casino -Supports Customers through Calls, Chat, and email -Handles player Deposits and Withdrawals -Telemarketing       Feb 2013 - May 2015 (2 years 4 months) Store Manager Dy's General Merchandise | Philippines   Industry Consumer Products / FMCG   Specialization Merchandising   Role Store Manager   Position Level Assistant Manager / Manager   Family business       Aug 2012 - Jan 2013 (6 months) tier 2 Retentions Convergys Corporation Philippines   Industry Telecommunication   Specialization Technical & Helpdesk Support   Role IT Support/Helpdesk   Position Level Non-Executive   Monthly Salary PHP 20,000   Develop and maintain excellent relations with new and existing customers resulting in increased levels of customer retention. This is to be achieved through proactive and reactive communication with our customers who have either expressed a wish to cancel their services with us or whose recent account activity indicates that they may be considering cancellation of services.       Jan 2011 - Jul 2012 (1 year 7 months) Virtual Assistant Business Attache Virtual Solutions | Calabarzon & Mimaropa, Philippines   Industry Call Center / IT-Enabled Services / BPO   Specialization Finance - Corporate Finance/Investment/Merchant Banking   Role Company Secretary   Position Level 1-4 Years Experienced Employee   Monthly Salary USD 2.5/hr   Provides administrative, creative or technical services. Often that means handling the same types of tasks as an office secretary or manager, but doing them from a home office, using our own computer equipment, software, phone and Internet connection -Manage contact lists and customer spreadsheets -Maintain a calendar and set up meetings -Take transcription and handle correspondence -Make travel arrangements -Handle billing and accounting       Nov 2009 - Dec 2010 (1 year 2 months) Process Associate (CC collector) GENPACT | National Capital Reg, Philippines   Industry Call Center / IT-Enabled Services / BPO   Specialization Banking/Financial Services   Role Credit Management   Position Level 1-4 Years Experienced Employee   Monthly Salary PHP 27,000   Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts. -Collect payments on past due bills. -Create a list of people who have not made payments. -Organize list according to severity of delinquency. -Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases. -Call customers using telephone. -Utilize computer systems to handle skip tracing. -Inform clients of overdue accounts and amount currently owed. -Attempt to collect payment. -Review terms of sale or loan documents. -Ensure all customer information is correct, including phone numbers and addresses. -Listen to customer's story and determine if debt can be collected. -Set up repayment plans and new terms of payment. -Record new commitment to repay debt. -Purge records if debt has been satisfied. -Follow federal and state laws dealing with debt collection. -Purge records from deceased people.       Sep 2008 - Oct 2009 (1 year 2 months) Data Text Analyst VCPCS | Calabarzon & Mimaropa, Philippines   Industry Computer / Information Technology (Software)   Specialization IT/Computer - Software   Role Technical Writer   Position Level 1-4 Years Experienced Employee   Monthly Salary PHP 9,000   Operates computers and other communications equipment and may perform data entry work as part of a larger data processing system. In addition to inputting, organizing, and cataloging data, We are also responsible for performing quality control checks, identifying job problems, and ensuring that job orders are completed according to schedule. Use XML web developing to transfer 1800's to 1900's book to E-books.       Education 2008 informatics computer institute Associates Degree in Computer Technology | Philippines           About Me Gender Male Age 30 years Telephone Number (- Address Los Baños, Calabarzon & Mimaropa, Philippines Nationality Philippines
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