Adrian Philip Dy
Inbound Sales Representative (6 months)
TSA Group
(- |-| Los Baños, Calabarzon & Mimaropa
Experience
4.2 years of total BPO experience
Nov 2016 - Apr 2017
(6 months)
Inbound Sales Representative
TSA Group
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Sales - Telesales/Telemarketing
Role
Telesales Consultant
Position Level
Non-Executive
Monthly Salary
PHP 27,000
Supported the sales department in handling new subscriber orders, account inquiries, and tasks assigned.
-Answered inbound residential customers calls, covering a full range of Telstra services, including obtaining all information necessary for resolution of transactions.
-Maintained call and data entry accuracy levels between levels of 95% or better.
Jul 2015 - Dec 2015
(6 months)
English Customer Support
Bayview Technologies Inc.
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Customer Service - General
Position Level
Non-Executive
Monthly Salary
PHP 25,000
Account: Dafabet (online gambling)
Sportsbook, Poker, and online Casino
-Supports Customers through Calls, Chat, and email
-Handles player Deposits and Withdrawals
-Telemarketing
Feb 2013 - May 2015
(2 years 4 months)
Store Manager
Dy's General Merchandise | Philippines
Industry
Consumer Products / FMCG
Specialization
Merchandising
Role
Store Manager
Position Level
Assistant Manager / Manager
Family business
Aug 2012 - Jan 2013
(6 months)
tier 2 Retentions
Convergys Corporation Philippines
Industry
Telecommunication
Specialization
Technical & Helpdesk Support
Role
IT Support/Helpdesk
Position Level
Non-Executive
Monthly Salary
PHP 20,000
Develop and maintain excellent relations with new and existing customers resulting in increased levels of customer retention. This is to be achieved through proactive and reactive communication with our customers who have either expressed a wish to cancel their services with us or whose recent account activity indicates that they may be considering cancellation of services.
Jan 2011 - Jul 2012
(1 year 7 months)
Virtual Assistant
Business Attache Virtual Solutions | Calabarzon & Mimaropa, Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Finance - Corporate Finance/Investment/Merchant Banking
Role
Company Secretary
Position Level
1-4 Years Experienced Employee
Monthly Salary
USD 2.5/hr
Provides administrative, creative or technical services. Often that means handling the same types of tasks as an office secretary or manager, but doing them from a home office, using our own computer equipment, software, phone and Internet connection
-Manage contact lists and customer spreadsheets
-Maintain a calendar and set up meetings
-Take transcription and handle correspondence
-Make travel arrangements
-Handle billing and accounting
Nov 2009 - Dec 2010
(1 year 2 months)
Process Associate (CC collector)
GENPACT | National Capital Reg, Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Banking/Financial Services
Role
Credit Management
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 27,000
Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.
-Collect payments on past due bills.
-Create a list of people who have not made payments.
-Organize list according to severity of delinquency.
-Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
-Call customers using telephone.
-Utilize computer systems to handle skip tracing.
-Inform clients of overdue accounts and amount currently owed.
-Attempt to collect payment.
-Review terms of sale or loan documents.
-Ensure all customer information is correct, including phone numbers and addresses.
-Listen to customer's story and determine if debt can be collected.
-Set up repayment plans and new terms of payment.
-Record new commitment to repay debt.
-Purge records if debt has been satisfied.
-Follow federal and state laws dealing with debt collection.
-Purge records from deceased people.
Sep 2008 - Oct 2009
(1 year 2 months)
Data Text Analyst
VCPCS | Calabarzon & Mimaropa, Philippines
Industry
Computer / Information Technology (Software)
Specialization
IT/Computer - Software
Role
Technical Writer
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 9,000
Operates computers and other communications equipment and may perform data entry work as part of a larger data processing system. In addition to inputting, organizing, and cataloging data, We are also responsible for performing quality control checks, identifying job problems, and ensuring that job orders are completed according to schedule. Use XML web developing to transfer 1800's to 1900's book to E-books.
Education
2008
informatics computer institute
Associates Degree in Computer Technology | Philippines
About Me
Gender
Male
Age
30 years
Telephone Number
(-
Address
Los Baños, Calabarzon & Mimaropa, Philippines
Nationality
Philippines