Curriculum vitae
PERSONAL INFORMATION
Ágnes Hitre
30 Abbotsford Drive, Glenrothes, Ky6 2LP
(--
WORK EXPERIENCE
24 Aug 2023 – Present
Administrator – Transport Infrastructure Scotland (Fixed Term Contract until 06
Nov 2023)
Amey, Perth (United Kingdom)
Analysing the database of road assets, updating the details , validating the correct information and
clear out the invalid ones. Inputting data in the databases. Use of CRM system and maps.
28 Sept 2019 – Present
Delivery driver and shop assistant
Domino’s Pizza, Perth (United Kingdom)
Handling incoming calls and orders on computer system, preparing meals and getting them ready for
delivery handling card payments or orders, checking on food and ingredients’ delivery for the store,
delivering orders
13 Jan 2020 – 23 Aug 2023
Operational Support Advisor / Senior Billing Expert / Customer Service Advisor
SME Billing and Refunds
Castle Water Limited, Blairgowrie (United Kingdom)
Creating, closing and maintaining customer accounts, invoicing, checking invoicing and data accuracy,
fixing meter data issues, responding and solving customer queries, initiating refunds, desk analysis for
vacant management, daily statistics, quality checks, invoice corrections, manual calculations and
manual invoicing when required
11 Jan 2017 – 26 Sept 2019
Administrator
MESZK (Hungarian Health Care Professionals’ Chamber – Baranya County Local Organization, Pécs
(Hungary)
All-round administration tasks of the memberships of the members, including registering, updating
memberships, problem solving, communicating on the phone, in person and e-mail. Assisting with
organizing events, workshops, preparing the administrative background for them, word processing,
spreadsheets.
1 Dec 2014 –10 Jan 2017
Receptionist
Hotel Castello****, Siklós (Hungary)
Checking guests in and out, taking reservations, communication with guests on the phone, in email
and in person, dealing with problems, handling payments (cash and card - debit or credit), making
invoices, general customer services.
16 Jul 2012–30 Nov 2014
Receptionist
Komfort Hotel Platán, Harkány (Hungary)
Checking guests in and out, taking reservations, communication with guests on the phone, in email
and in person, dealing with problems, handling payments (cash and card - debit or credit), making
invoices, general customer services, updating database.
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7 Nov 2011 – 02 May 2012
Shop assistant, delivery driver
Domino’s Pizza, Perth (United Kingdom)
Handling incoming calls and orders on computer system, making pizzas and preparing them for
delivery, handling cash and card payments, recording daily stock, delivering orders, keeping the store
clean and tidy, end of the day cashier closing.
6 March 2011 – 02 May 2012
Shop assistant
Gregg’s Bakery, Perth (United Kingdom)
Baking pastries, preparing sandwiches, handling cash and card payments, serving customers,
keeping the store clean and tidy, end of the day cashier closing.
14 June 2010 – 02 May 2012
Shop assistant, waitress
Holdgates Fish Bar, Perth (United Kingdom)
Serving customers at the tables and at the counter, handling cash and card payments, assisting with
preparing meals and dishes, making sure that all stock is filled up and up to date, general cleaning in
the shop and sitting room.
15 Sep 2009–30 Apr 2010
Receptionist
Best Western Queens Hotel, Perth (United Kingdom)
Checking guests in and out, taking reservations, communication with guests on the phone, in email
and in person, dealing with problems, handling payments (cash and card - debit or credit), making
invoices, general customer services, updating database.
7 May 2008–7 May 2009
Receptionist
Sheraton Bucks County Hotel, Langhorne (United States)
Checking guests in and out, taking reservations, communication with guests on the phone, in email
and in person, dealing with problems, handling payments (cash and card - debit or credit), making
invoices, general customer services.
14 Sep 2004–12 Jan 2005
Administrative and shop assistant
Siklósi Hirdető Kft. (Siklós Advertiser Ltd.), Siklós (Hungary)
Taking advertisements and forwarding them to the media, customer services, selling lottery,
newspapers, and scratch cards, handling cash payments, making invoices and creating daily reports
for the management, general office duties.
1 Jul 2004–31 Aug 2004
Administrative assistant
Adidas Hungary Ltd. (summer student job), Budapest (Hungary)
Creating and updating databases, arranging files, documents, faxing, photocopying, general office
duties
1 Jul 2003–31 Jul 2003
Administrative assistant (summer student job)
Kereskedelmi és Hitelbank Rt (Commercial and Credit Bank), Budapest (Hungary)
Making daily statistics, creating and updating databases, arranging files, sorting mails and answering
the relevant ones, faxing, photocopying, general office duties.
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Curriculum vitae
EDUCATION AND TRAINING
May 2021–Aug 2021
MBA Essentials
EQF level 4
London School of Economics and Political Science – online post graduate course
Office administration, economics, management skills
1 Sep 2012–5 Jun 2013
Certificate in Web Design
EQF level 4
IEC - International Education Centre, Pécs (Hungary)
Web design theory and practice, HTML using Notepad, Adobe Dreamweaver, Adobe Fireworks and
Adobe Flash
1 Sep 2006–5 Jun 2007
Certificate in Administration and Information Technologies
EQF level 5
UHI Millennium Institute - Perth College, Perth (United Kingdom)
Office administration, office technologies, Microsoft Office Word, Excel, Access, Powerpoint, basic
accounting theory, Sage Line 50 accounting software
1 Sep 2003–5 Jun 2004
Certificate in Tour Guiding
EQF level 4
Péter Rózsa Educational Centre, Budapest (Hungary)
Tour guiding in theory and in practice, art history, event organizing, English
1 Sep 2002–5 Jun 2003
Certificate in Protocol and Event Organizing
EQF level 5
MIOK József Nádor Technical School, Budapest (Hungary)
Protocol, event organizing, English, tour guiding, art history, computing studies
PERSONAL SKILLS
Mother tongue(s)
Hungarian
Other language(s)
English
UNDERSTANDING
SPEAKING
WRITING
Listening
Reading
Spoken interaction
Spoken production
C2
C2
C2
C2
C2
Intermediate C-type language exam in Rigó Street in 2002
Spanish
A2
A2
A2
A2
A2
German
A1
A2
A2
A2
A2
Italian
A1
A1
A1
A1
A1
French
A1
A1
A1
A1
A1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages
Communication skills
I gained good communication skills through my experiences as hotel receptionist and earlier as a
carer, both in English and Hungarian.
I am helpful, patient and polite with people.
Organisational / managerial skills
I have a good understanding in organizing tasks through my hotel reception duties.
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Job-related skills
- Solving problems, dealing with stressful situations
- Computing skills
- Flexible, reliable, precise, responsible and people-centered personality
- Good foreign language skills
- Good communication skills
- Thorough towards the given tasks
Digital competence
SELF-ASSESSMENT
Information
processing
Communication
Content
creation
Safety
Problem
solving
Independent user
Independent user
Independent user
Independent user
Independent user
Digital competences - Self-assessment grid
Web Designer
- Microsoft Office (Word, Excel, Outlook, Powerpoint, some Access)
-Photo editing softwares (Adobe Photoshop, Lightroom and Fireworks), some graphic design
softwares (Adobe Illustrator, InDesign, Flash) and web design (Adobe Dreamweaver, Wordpress)
Other skills
- I can work both alone and in team
- I am open to learning new skills and tasks
- I study to gain new knowledges and improve the existing ones (languages, design and other
computing studies)
Driving licence
B
ADDITIONAL INFORMATION
Courses
Online courses on:
Corporate Finance Institute (in progess): Accounting Fundamentals, Excel Fundamentals – Formulas
for Finance
UniAthina: Data Analytics
Janets: Data Analysis in Excel
1Training: Office Admin, Executive Mini MBA
Creative: Shaw Academy (Photography, Graphic Design, Photoshop), Hollywood Art Institute
(Photography), Udemy (photogrpahy, graphic design and computing related courses), Future Learn
(languages and academic English), Alison (Photography, computing studies)
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