Highly dedicated professional with over 13 years of experience related to Customer Service, Sales, Human Resources and Administrative work.
Expertise in SMEs, well established and online firms.
Skill base:
Customer Service skills (Management, Quality, Team Leading, Customer Satisfaction, SLA, AHT).
Sales Skills (Lead Generation, Cold Calling, Pipe lining skills, Closing, CRM).
Human Resources skills (Recruitment, Balanced Scorecard Management system, Performance Management, Appraisal).
Administration work (Virtual Assistance, Business writing, Email writing, focal pointing, and other related skills).