Aileen Tardecilla

An expert Customer Service Specialist for almost 5 years.

Worked with several e-Commerce businesses which were US-based online shopping company that delivers women stuff (lingerie), flowers, and other stuff to different countries especially US and Canada.

Fully trained to answer and handle:

• Phone calls (Inbound and Outbound)

• Emails

• Chats

Well trained with:

• Order placement

• Order tracking

• Order fulfillment

• Exchanges and returns of products (RMAs)

• Refunds (via Stripe and Paypal)

Has extensive experience using tools such as:

• Zendesk

• Gorgias

• Intercom

• CRM

• Magento

• Order Admin

• Talkdesk

• Aircall

• Trello

• Slack

• Stripe

• Paypal

• Google Suite

• Microsoft Basic Application Software

I am also a Customer Service - Quality Assurance Auditor that mainly focuses on Customer Satisfaction rate and teammates Quality Assurance for a daily, weekly, and monthly basis.

After 6 months of hard work as a Quality Assurance Analyst, I've been promoted as a Team Leader for a small e-Commerce campaign. Handled 15 teammates and worked with clients directly.

Well trained in:

• Using Google suit

• Creating daily and weekly reports

• Talking to clients every (weekly/monthly) Business Review

• Facilitating Team Calibration

• Creating Macros (Email and Chat Templates)

• Facilitating Team Meetings and Coaching sessions

I am also a Social Media Manager that handles different Socia Media accounts; handling and scheduling 30-day posts, publishing content, and content moderation.

Experienced with:

• Facebook

• Instagram

• Twitter

I am here to add success to your business and company.