An expert Customer Service Specialist for almost 5 years.
Worked with several e-Commerce businesses which were US-based online shopping company that delivers women stuff (lingerie), flowers, and other stuff to different countries especially US and Canada.
Fully trained to answer and handle:
• Phone calls (Inbound and Outbound)
• Emails
• Chats
Well trained with:
• Order placement
• Order tracking
• Order fulfillment
• Exchanges and returns of products (RMAs)
• Refunds (via Stripe and Paypal)
Has extensive experience using tools such as:
• Zendesk
• Gorgias
• Intercom
• CRM
• Magento
• Order Admin
• Talkdesk
• Aircall
• Trello
• Slack
• Stripe
• Paypal
• Google Suite
• Microsoft Basic Application Software
I am also a Customer Service - Quality Assurance Auditor that mainly focuses on Customer Satisfaction rate and teammates Quality Assurance for a daily, weekly, and monthly basis.
After 6 months of hard work as a Quality Assurance Analyst, I've been promoted as a Team Leader for a small e-Commerce campaign. Handled 15 teammates and worked with clients directly.
Well trained in:
• Using Google suit
• Creating daily and weekly reports
• Talking to clients every (weekly/monthly) Business Review
• Facilitating Team Calibration
• Creating Macros (Email and Chat Templates)
• Facilitating Team Meetings and Coaching sessions
I am also a Social Media Manager that handles different Socia Media accounts; handling and scheduling 30-day posts, publishing content, and content moderation.
Experienced with:
I am here to add success to your business and company.