Alejandro Herrera

16 years of working experience at AT&T (6 years previously at IBM).
Project management of complete sales cycle:
Pre-sales support coordinating resources (technical, comercial, financial) to shape a business solution, then presenting and negotiating with customer.
Service delivery, installation and turn-up, under time and resources planning complying with contracted SLAs.
Account support of installed solution and life cycle management, monitoring service performance, problem management, billing and overall customer satisfaction.