Being a Customer Service Representative for 3 years. I have learned and acquired the knowledge and skills that I can share with my future clients. For me, good customer service is treating customers with a friendly, helpful attitude. People remember how you make them feel, and I have found that just smiling and being interested in helping them solve their problem impacts how satisfied they are. And for me to provide good customer experience. I need to take note of the following:
Product awareness: Whether you're talking about books, ads on a website, or a widget, having a thorough knowledge of the company's product is vital for providing strong customer service.
Attitude: Greeting people with a smile or friendly hello can make a big difference in a retail store, and for any customer service position, a friendly and patient attitude is important.
Efficiency: Customers value a prompt response.
Problem-solving: From needing a new shirt for a wedding to requiring a replacement part, customers are looking for assistance, and part of good customer service is fixing problems and answering questions.