Allona Michael

I am highly motivated and ambitious Person, I am 5 years experienced in Technical Software/Customer support and 2.5 years experienced In Software, website and Android and IOS apps testing
As a Technical support Manager, I am responsible for providing end user technical support related to deployed software, Windows, websites, and mobile apps. I utilised several means of assistance users, including remote access desktop, TeamViewer and LogMeIn to troubleshoot their issues.Manage Databases, Manage systems performances, devices integrations, system/software's upgrades.

I am familiar with the Webservices and website deployments on IIS(localhost). I am experienced in Wordpress theme editing, I Can create a customised website through WordPress Plugins, I am knowledgeable on different web development languages today such as CSS, HTML5, javascript, I am also knowledgeable on creating a query in databases like MS SQL and Oracle database.

As an SQA analyst, I am working on the Web and Mobile Apps Quality Assurance the projects I have tested are such as information system, Cab booking management, e-commerce websites, Cab booking mobile apps and Also knowledgeable on using Bug tracking tool such as Jira and Bugzilla to use for reporting bugs.I am known to produce test cases. I am Expert in Web Testing, Manual Testing, Functionality Testing, Regression Testing, Cross-Browser Testing, Speed Testing