Workforce Specialist, 3D Designer, Contact Center Supervisor, Prolog
Programmer, Computer Technician, Website Developer
174 BGH Compound
Baguio City, CAR 2600
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EXPERIENCE
SKILLS
ABC360, Baguio— Workforce Specialist
Google Forms
Andrian C. Espera II
November 2015 - PRESENT
Workforce Analyst, Data Management, Platform Developer
Google Sheets
Google Sites
Converga, Makati— EDI Technical Specialist
Sweet Home 3D
November 2014 - November 2015
Avaya/Cisco CMS
Prolog Programmer
Seibel
Convergys, Baguio— Customer Service Representative
November 2013 - November 2014
Billing Representative
Microsoft Office
Microsoft Windows (All
Platforms)
Linux Operating System
Macquarie, Makati - Senior Business Service Specialist
Distros
November 2009 - November 2014
Building Management, Report Analyst
People Support, Baguio— Customer Service Representative
November 2008 - November 2009
AWARDS
Multiple Performance Awards
from different Companies
Billing Representative
Sitel, Baguio— Customer Service Representative
Contact Center Supervisor
EDUCATION
LANGUAGES
University of the Cordilleras, Baguio — BSICS
Filipino, English
1999
Undergraduate
AMA CLC, Baguio — A+ PC Technician Course
2000
PROJECTS
Workforce Request Tracking System — A data gathering
system based from Google Docs
The main tracking system being used by all departments in ABC360 to
determine day by day operational tasks such as forecasting, overtimes,
headcount and productivity reporting.
This has spawned numerous tracking systems being used by the
company to date.
Open TIme Clock — A third party software system to track
employee activities.
Modified to suit the daily activities of the company, the project was put
on hold due to company goal modifications.
Baguio General Hospital Master Plan— A 3D rendering of
the Hospital Facilities and Proposed Development.
The initial project required a 3D render of the whole hospital facility
which will be used for planning and future improvement plans.
ABC360 Worksite— A website created through Google Sites
Initially developed to be a one stop shop for all Workforce Related
concerns, it expanded to becoming a information site for all employees
in the company.
Currently on pending status as our client is working on integrating the
project to their main website.
