Md Anisuzzaman Anurag
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Address: 12-TA, 3/53(2nd floor), Pallabi, Mirpur, Dhaka
Mob:-, E-mail:-PROFILE
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Self-motivated, result driven individual with over eight years of international telesales experience in North America,
UK & Australian market backed up with degree in BBA (marketing). Experience in business development, sales
generation, human resource management, team building, customer requirement analysis, data management and
office administration. Currently seeking new challenges in sales and/or marketing sector.
PROFESSIONAL EXPERIENCE
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Skytech Solutions, Dhaka
Supervisor
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Jan 2015
July 2016
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Responsible for managing both sales and technical support team of MasterPOS products and report to
managing director.
Review current practices and resolve day-to-day operational issues within business. Hands on approach
resolving escalated after sales technical issues.
Effective and efficient planning and scheduling of personnel and resources to maximize productivity.
Accountable for meeting sales and customer satisfaction goal as well as playing key role in meeting
companywide profitability.
Contribute to work environment that fosters pride in being a part of winning team and promotes
personal growth by leadership ethos.
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Creative Work Studio, Dhaka
Operations Manager
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Nov 2012-Sept 2014
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Responsible for new and after sales and services of IOC & IVR security products for Snap Security
Corporation Canada.
Manage sales campaign team for product launch in US market with a target reach of 12,000 business
customer.
Accountable for meeting monthly sales goal and investigate issues hindering sales target.
Responsible for resource planning and making hiring decision.
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Legato Services Ltd. Dhaka
Call Centre Executive
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Oct 2011- Apr 2012
Primarily responsible on sales generation for Merchant Advance Capital, Canada specifically for small and
medium businesses across USA and Canada.
Build relationship with potential clients and collect discrete sales data for requirement analysis on cash
injection, future debit and credit card sales.
Asiana Telecommunication, Dhaka
Aug 2009- Mar 2010
Call Centre Executive
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Responsible for sales generation on broadband and 3G package in UK market
Accountable for training new associates.
HMC Technologies, Dhaka
Call Centre Agent
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Jan 2008- Jun 2008
Responsible for sales generation on broadband and 3G package in UK market
EDUCATION
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Independent University, Bangladesh (IUB)
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Bachelor in Business Administration (Marketing, Human Resource Managementt)
Ideal College, Dhaka
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Higher Secondary Certificate (Business)
M.D.C Model Institute, Dhaka
Secondary School Certificate (Science)
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ACHIEVEMENTS
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MasterPOS sales up by 2% for year 2016 with over 99% customer satisfaction on resolving technical issues.
INTERESTES
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Music: Lead Guitarist of Framework- A rock band from Bangladesh. Our show A tribute to Ronnie James DIO
broadcasted in Masranga TV and took part on several other music shows. Worked for Worship Ceremony as a
Lead Guitarist and Vocal.
Sports: Big fan of Chelsea Football Club and Philadelphia Eagle in American Football. Cricket
REFERENCES
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Available on request
