Anna M Iritani

My name is Anna ,I have over 2 years of professional experience as a Customer Service Representative in the BPO industry.I experienced dealing with different customers who are angry, frustrated, worried and afraid. Building an emotional connection with the customer is not easy and it's even harder when there are no verbal or physical cues to follow. I also have over 3 years of professional experience as a Sales/Customer service Team Leader in a UK based company. As a team leader, I make sure that me and my staff are delivering a quality work. I've demonstrated success in responding customer's telephone, email and chat queries in an accurate and timely manner. Not just that, I always make sure that I addressed all of the customer's concerns without lacking empathy. I’m confident that my exceptional oral and written communication skills matched with great customer service will make an asset to your company.

As a Virtual Assistant, I'm confident in my ability to make anything I put my mind to a success. I work quickly and confidently because I love what I do, I'm extremely motivated and a great manager of time, I learn quickly and I have a strong analytical skills. My organizational skills are essential for making deadlines and delegating responsibilities while fostering an environment of teamwork.