ARIANE
BELBES
C U S T O M E R S E R V I C E
A C C O U N T M A N A G E R
CONTACT
(--Skype ID: Ariane | ♥
Baguio City, Philippines
SPECIALIZATION
Complaint Handling
Conflict Resolution
Multi-Tasking
Verbal & Written
communication
Customer Retention
Time Management
Team Management
Records Management
Quality Control
Data Analysis & Problem
Solving
Business and High Level
Reporting
EDUCATION
Bachelor Degree in Mass
Communication - 2006
Pamantasan ng Lungsod ng
Maynila
A N D
ABOUT ME
I'm a polished and experienced customer service manager
offering strategic relationship-building skills.
I am proficient at solving problems creatively. Well-versed
in providing conflict resolution and managing accounts.
CAREER SUMMARY
AMAZON & SHOPIFY CUSTOMER SERVICE SPECIALIST
August 2018 - Present
Resolves complaints and troubleshooting issues on a
daily basis in Amazon for multiple brands/clients Buyer Messages
Manages Account Health - Seller Feedback and Positive
and NegativeProduct Reviews
Conducts IP Infringement Reporting
Shopify Management - manages order processing,
cancelation, refunds, and shipments
DIRECTOR OF OPERATIONS & CUSTOMER SUPPORT
February 2017 - August 2018
Manages and directs all aspects of Customer Care
Operations
Communicates complex compensation plan details to
clients/managers
Monitors, reports, and manage systemic company issues
which impact customer service levels
Implements and reviews policies and procedures
Develops and executes short and long-term performance
goals
Coordinates with different departments for strategic
planning and implementation