Ariane B.

Ariane B.

$10/hr
Customer Service & Account Management
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
39 years old
Location:
Baguio, Car, Philippines
Experience:
10 years
ARIANE BELBES C U S T O M E R S E R V I C E A C C O U N T M A N A G E R CONTACT (--Skype ID: Ariane | ♥ Baguio City, Philippines SPECIALIZATION Complaint Handling Conflict Resolution Multi-Tasking Verbal & Written communication Customer Retention Time Management Team Management Records Management Quality Control Data Analysis & Problem Solving Business and High Level Reporting EDUCATION Bachelor Degree in Mass Communication - 2006 Pamantasan ng Lungsod ng Maynila A N D ABOUT ME I'm a polished and experienced customer service manager offering strategic relationship-building skills. I am proficient at solving problems creatively. Well-versed in providing conflict resolution and managing accounts. CAREER SUMMARY AMAZON & SHOPIFY CUSTOMER SERVICE SPECIALIST August 2018 - Present Resolves complaints and troubleshooting issues on a daily basis in Amazon for multiple brands/clients Buyer Messages Manages Account Health - Seller Feedback and Positive and NegativeProduct Reviews Conducts IP Infringement Reporting Shopify Management - manages order processing, cancelation, refunds, and shipments DIRECTOR OF OPERATIONS & CUSTOMER SUPPORT February 2017 - August 2018 Manages and directs all aspects of Customer Care Operations Communicates complex compensation plan details to clients/managers Monitors, reports, and manage systemic company issues which impact customer service levels Implements and reviews policies and procedures Develops and executes short and long-term performance goals Coordinates with different departments for strategic planning and implementation
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.