Arnold P. Castillo

Arnold P. Castillo

$8/hr
Tech Support Professional, Computer Geek, Wordpress Enthusiast, Virtual Assistant
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
41 years old
Location:
Cagayan de Oro City, Region X, Philippines
Experience:
11 years
About

Hi I'm Arnold, married with one kid.
I've been working as a call center professional for almost 12 years, and along the way, I have acquired numerous technical, communication, sales and customer handling skills.
I am looking to take my talents to the online world and earn a good paying job online that is somehow related to my chosen field. If possible, I would like to do this on a full-time basis so that I can work from home and be able to provide for my family, without the need of going to the office and not seeing them for half of my day.
In my 10 years plus of experience in the BPO industry, I have come across numerous accounts and lines of business.
I used to work for Linksys as a product support rep, handling technical issues with their networking devices thru voice, email and chat.
This is where I learned how to manage clients of different behavior and assist them with their concerns.
Then, I was also tapped to handle the Flip camcorder business and cater technical support for these products.
I was then transferred to Supportrix, a company that handles all kinds of computer and networking devices and issues.
This is where I learned my chops in sales, and my multi-tasking skills played a role in my career as a Supportrix technical support engineer.
Apart from the skills I learned from work, I've also learned numerous computer, technical and communication skills thru self-tutelage.
For one, I am a self-taught computer technician, a computer geek, and I am also proficient in simple web designing thru Wordpress, blogging, MS office applications, photo editing and graphic design using Adobe Photoshop, video and audio editing, music production, among others.
Just recently, I took a crash course on Computer Troubleshooting, as well as Search Engine Optimization.

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