I am a result oriented, energetic, intuitive and motivational leader who is passionate about excellence in all he does. Being a Change maker, I possess excellent problem solving and analytical skills, an out-of-the-box mindset, quick to react and adapt to new circumstances, hardworking while paying great attention to details. Attributes which I will use to exceed expected results for your organisation.
An engaged Customer Experience Specialist, I have 4+ years experience resolving complex customer inquiries and enhancing an outstanding experience for both B2B and B2C segments for a multinational corporation. I am passionate about building strong customer relationships through driving brand loyalty and transforming customer feedback into actionable insights that drive revenue. My main motivation is seeing each customer receive an outstanding service every time, which exceeds their expectations and grow loyalty. I have received multiple recognitions as best team member as well as best Customer Experience specialist for the entire Middle East and Africa region for my company in 2019.
On the side, I work as a Corporate Transformation and change consultant, enabling small and medium-sized enterprises adopt winning business models, achieve commendable growth and scale by adopting the best business practices, producing the most suitable products for their target market, establish a distinct brand identity, market their products aggressively while adopting an agile and efficient operational structure. I am interested in projects focusing on Customer Experience, Corporate Administration, Business Management, Virtual Assistance, Transcription as well as Translation.