Aubrey Navaja

Technical support, data entry, insurance benefits and claims processing
Part-time (20 hrs/wk)
29 years old
Panglao, Bohol, Philippines
6 years
Aubrey Marie Navaja CONTACT INFORMATION: Address: Danao, Panglao, Bohol 6340 Mobile No: - Email:-CAREER OBJECTIVE: To be part of a fast growing company where my customer service skills will contribute to greater productivity and provides a venue for career development. PERSONAL INFORMATION: Date of Birth : March 30, 1988 Gender : Female Age : 29 Nationality Status Permanent Residence : Filipino : Single : Philippines QUALIFICATIONS SUMMARY: • Customer service representative with more than 6 years experience in the call center industry and more than 1 year of experience as an online freelancer • Skillful at handling 40 to 60 calls on a daily basis while resolving customer issues in a timely manner • Remains calm when dealing with irate customers while providing them with the best resolution to their inquiries • Adept at multitasking • Has an average typing speed of 45-50+ wpm PROFESSIONAL EXPERIENCE: BYTE SUCCESS MARKETING Customer Service Representative March 28, 2016 – present • Handled inquiries from healthcare providers and patients regarding the status of their orders • Assisted patients with new orders and escalations • Searched for relevant information for lead generation CONVERGYS PHILIPPINES INC. Cebu City, Philippines Customer Service Representative October 2012 – March 2016 • Handled inquiries coming from providers regarding their patients benefits, precertification requirements and claims • Provided information regarding coordination of benefits with Medicare and other insurance • Maintained professionalism and composure when dealing with displeased customers • Member of the Claims Specialist Team that researches on claims processing inquiries and denials for faster resolution QUALFON PHILIPPINES INC. Cebu City, Philippines Technical Support Representative August 2011 – August 2012 • Provided technical support for clients on a variety of company products • Familiarized the company products including their prices and promotional offers • Duties involved activation, cancellation of customer accounts, troubleshooting issues regarding mobile phones and sales EDUCATION ATTAINMENT: Bohol Institute of Technology Bachelor of Laws, June 2017 – present Bohol, Philippines Centro Escolar University ABT for Master of Arts in Nursing Administration, March 2010 Manila, Philippines Holy Name University Bachelor of Science in Nursing, March 2009 Bohol, Philippines

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