Audrey Yan Ting

Customer Service (Call Handling), Adminstration (Email Handling)
Reply rate:
Part-time (20 hrs/wk)
25 years old
Singapore, Yishun, Singapore
3 years

Dear Sir / Mdm,

Good Day.

My previous job in the customer service sector in both EduFirst Learning Centre and DBS Bank Ltd call centre have entailed me to use both English and Chinese intensively to communicate with parents, customers and students from all walks of life.

I am personally bilingual, well-versed in both English and Mandarin (I.e. Writing and Spoken). 

Growing up, I have scored an A grade for Chinese and a Merit for Higher Chinese subject in primary school exam as well as a B3 grade for Chinese in secondary school for Cambridge GCE O Level Exam.

I communicate often in Mandarin with my families. I personally worked 3 years in the customer service sector and I often communicated in English as the number one top use language with my customers. 

Personally, I am a patient, detailed oriented, organized and with good communication individual.

I am also outspoken, creative and have a pleasant sweet voice. I have good communication skills as my previous job history entailed me to converse with all walks of customers , students and parents. 

In additional, I have a strong administrative skills (I.e. Replying emails, translating chinese (Simplified) Chinese characters into hanyu pinyin for customers) and good telephone etiquette (I.e. Answering of phone calls within 3 rings, opening greeting and closing) , soft skills in terms of speaking over the telephone with my fellow customers. I am passionate about being customer service centric.

I would like to expand my customer skills further and learn to communicate with different levels of people across cultural differences. 

I would also like to contribute by delivering first-class experience customer service to my future customers at your company.

My specific skills and interests are in the following areas :

Translating Chinese (simplified) words into English, Email handling, handling both inbound and outbound calls on enquiries from customers, data entry,

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