Audrey Yan Ting

Customer Service (Call Handling), Adminstration (Email Handling)
Reply rate:
Part-time (20 hrs/wk)
24 years old
Singapore, Yishun, Singapore
3 years
Audrey Yan Ting ● Mobile ● NRIC ● Email ● Address :- : S-G :-: Block 333A, Yishun Street 31 #08-207, Singapore 761333 Career Objectives To build a long term career, and to deliver first-class service experience to the customers where my customer service and people skills as well as the educational knowledge in hospitality can be put to good use. Education and Training Republic Polytechnic Diploma in Wellness, Lifestyle and Spa Management Candidate 2013 Hougang Secondary School 6 Credits in GCE O Levels Hougang Primary School 4 Credits in PSLE Merit in Higher Mother Tongue Apr 2012 – Aug 2015 Jan 2008 – Nov 2011 Jan 2002 – Nov 2007 Working Experience EduFirst Learning Centre Receptionist • • • • • • Led and trained a team of part-time receptionists Assisted Branch Manager in coordinating tuition classes and make-up lessons schedule Promoted tuition services to parents and students Assisted in attending centre’s incoming and outgoing calls for parents and student enquiries In charge of processing monthly tuition fees payment from parents and students Co-ordinate tuition classes and make-up lessons DBS Bank Ltd Customer Service Officer • • December 2017 – April 2018 Assisted with high volumes of inbound and outbound calls professionally for credit cards related enquiries Call log documentation of customers’ feedbacks, compliments, complaints on ibanking system lapse and staff attitudes Feb 2017 – Sept 2017 Tele – centre Services Private Limited Customer Care Officer • • • • Handled inbound and outbound calls to ensure public queries and referral of eldercare services and application procedures are responded promptly and professionally Attended to public requests and queries via online live web chats Managed public requests feedbacks, compliments, disputes efficiently by ensuring resolution with first or second level of escalation Data-entry and documentation for call logs into CRM system Additional Proficiencies and Training Languages • • English [written and spoken] Mandarin [written and spoken] Computer and Software • • • • • Microsoft Office [Word, Excel and PowerPoint] Google Drive SAP I. Serve Microsoft Dynamics System (MSD) Interests and Co-curricular Activities Interests Designing handicrafts, running, gym, reading, make-up July 2016 – Jan 2017 Co-curricular Activities Republic Polytechnic Track and Field – Member (Mar 2012 – August 2012) • • Worked as a team to motivate and encourage one another to finish the race. Persevered through individual’s race. Hougang Secondary School Guitar Ensemble Club – Vice Chairperson (Jan 2009 – Jan 2011) • Conducted attendance-taking duties for training sessions. Involved set up and designing of Guitar Ensemble Club’s booth for Student Orientation. Awards and Achievements Hougang Secondary School • • CIBTAC – Level Three Award in Body Massage Guitar Ensemble Singapore Youth Festival Central Judging/Competition – Bronze Character References Available upon request. -
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