Augustus Zaldivar

I am an experienced customer service support for more than 5 years and excellent in admin skills, thorough knowledge of all Microsoft Office programs, as well as proficiency in minute-taking and extensive experience in customer care. Major roles include answering queries, resolving conflicts with accounts, security verification and maintenance of membership. I have also performed a Team Leader role by doing Floor Walk, taking in escalated calls and emails and assisting other agents for 2 years

I am a detail-oriented person, making sure that everything comes out as perfectly as possible. I am result driven, ensuring that I deliver outstanding results to every task given. I am fast-learner and very adaptable. Positive, optimistic and well-organized self-starter who excels under pressure and with a constant drive to exceed expectations.

Experience has built my skill sets in the field which also includes Customer Service Support, Email Management, Administrative and other related Virtual Assistant jobs. Upon reviewing your work description, I am confident that I am well-equipped with the skills and experiences that you may need as I have handled the similar task in my recent job.