Aurora Luz Velayo

Aurora Luz Tiongson Velayo #3313 Caimito St., NAPICO, Manggahan, Pasig City--Objective: To secure for amyself a highly motivating job where I can make best use of my abilities and talents and at the same time acquire the necessary knowledge and skills for thee continued growth and success of the company. Work Experience: 1. TPG Internet/Orchid Cybertech Services Inc Sales Representative 21F Robinsons Equitable Tower, ADB Ave., Ortigas Centre, Pasig City September 23, 2013 – Present     Promoting its products by providing them the features and the benefits to convince the customer to buy Processing customers orders via phone Performing other duties assigned Providing important and timely information for market and sales forecasting and planning 2. Teletech Inc Customer Service Representative 19F Cybergate Plaza III, pioneer St., Pioneer, Mandaluyong City October 24, 2011 – February 28, 2013     Deliver extraordinary customer care by responding to customer questions concerning their account Promote/upsell products via phone Process orders and payments from customers Performs other duties assigned 3. Convergys Inc Customer Service Representive Delta Bldg.,UP Technohub, Diliman, Quezon City October 12, 2009 – May 22, 2011       Responsible for delivering customer satisfaction and problem resolution to the customers for a particular account Responsible for adhering to client call handling protocol and procedures Responsible for interfacing with customersthrough the phonein a courteous, emphatetic, and professional manner Responsible for resolving customer needs, concerns and problems. Responsible for customer case documentation Responsible for proper call escalation, call transfer and redirection of customer concerns   Responsible for delivering voice of the customer feedback to the client to improve overall service Resposible for delivering insight on how to improve overall customer satisfaction. 4. Sykes Asia, Inc Inbound Sales Representative Sunnymede Bldg., Quezon Ave., Quezon City May 07, 2008 – July 23, 2009      Responsible for creating good business for the Company in selling its products and services by developing effective interpersonal and business relationships with clients through the phone Responsible for informing existing and potential customers of the benefits of the products and services to make these customers interested in such products and services Responsible for resolving customer needs, concerns and problems Resposible for proper escalation, call transfer and redirection of customer concerns Responsible for interfacing with customers through the phone in a courteous, emphatethic and professinal manner. 5. Boie Inc Medical Sales Representaive 520 Alabang-Zapote rd., Almanza, Las Pinas City October 2005 – March 01, 2007       Creates good business for the Company in selling its products and services by developing effective interpersonal and business relationships with clients; Implements sales plan Informs existing and potential customers of the benefits of new products and services to make these customers interested in such products and services Serves as constant liason between the company and its clients in order to maintain and further develop a well-built relationships Continuously upgrades product knowledge and selling techniques Provides important and timely information for market and sales forecasting and planning 6. Le Jumont Pharma Incorporated Medical Sales Representative Suite 502 West trade Center, 132 West Avenue, Quezon City August 2004 – August 2005    Manages over-all business of assigned area accounts Conceptualizes, develops and implements key business plans and programs Monitors sales objectives, product availability and visibility. Educational Attainment: College: Mindanao State University Fatima General Santos City Bachelor of Science in Business Management 1998 – 2003 High School: Mindanao State University College of Education Training Department General santos City 1994 – 1998 Elementary: Ramon Magsaysay Memorial Colleges General Santos City 1989 – 2003 References: 1. Bonna Duron Program Coordinator South General Mindanao Program Office (Saypo) Save the Children-. Bryann Tanangonan College Professor De La Salle University Victoneta Ave., Malabon City- Personal Information: Nickname Age Bithdate Birthplace Height Weight Civil Status Nationality Religion Language/Dialect Spoken SSS number TIN : Au :33 :February 16, 1981 :Lagao, General santos City :5’1” :122 lbs :Single :Filipino :Roman Catholic :Ilonggo, Cebuano, Tagalog and English :- :-