Ayesha Khalid

Ayesha Khalid

$12/hr
Customer Services, Virtual Assistance, dispatch control, compliance management
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
40 years old
Location:
Karachi, Sindh, Pakistan
Experience:
12 years
About

I have been working as Customer Services Manager for more than 7 years for a US based company, selling laptop parts online. We provide support via email, calls and chat. My responsibilities also include but are not limited to hiring and training new support staff, creating training manuals and videos, monitoring orders, managing refunds and drop shipping orders via ebay.

I also have experience of working as a Dispatch Officer for a technology deployment company which was also US based. This role required dispatch monitoring, assigning jobs, maintaining diaries for the technicians and following up. Also assisting NOC department to help complete the job on time.

I am also working part time as the Compliance Manager for a Taxi company. I am responsible for creating the SOPs for the franchises and company, monitoring dispatch activities, activation of drivers and vendors, hiring and training support staff and other administrative tasks.

I also have experience of working as an executive International Advertising as well as Project Manager at IT companies where I was heading the team of website developers and designers for a US based client.

My other job experiences include working as Service Quality Management at a local bank, call center agent at a telecommunications company and Operations Manager at a local transport company.

Languages
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.