Benigna Villanueva

During those times I've been in BPO companies, I’ve developed

impeccable phone manners and an ability to politely deal with different customer personas. I am

accustomed to working on multiple projects and customer care techniques, and can offer new ideas to

help your company grow and surpass all goals and objectives. Duties at my previous companies, included receiving calls from business customers needing help with their telecommunication services and technologies. The assistance was extended through emails and outbound calls to make sure that all issues were resolved and customer is fully satisfied with the service. My customer service experiences here had helped me improve my leadership skills, honed my organizational skills, and had provided me with extensive knowledge of how to provide solutions(sales) to potential clients by knowing the customers, their background and how their

businesses work.