Bentley Luyong

I worked as an Administrative Assistant for Wellness & Lifestyles (July 2012 - June 2018). My work involves in variety admin-related tasks. I was involved in leads generation, building a database of residential aged care facilities, community and home care services across Australia.

My 6-year engagement with W&L has taught me CRM administration using NetSuite, updating contact details of potential and new clients.

As the organization grew, I was promoted as Learning & CRM Support Team Leader managing 5 team members all working for an online learning management system for medical health professionals. In this role, my work has evolved to providing technical support, customer service and email management.

As Team Leader, I organized the letter of agreement/MOU and standard terms and conditions for our LMS clients (Individual or Corporate Memberships and renewals) in coordination with the Learning Account Manager and General Manager. 

On top of that role, I also managed on document rebranding (manuals, forms, time sheets, marketing materials, etc...) and organizing electronic files in SharePoint. I'm highly proficient using different Microsoft Office Tools (e.g. Word, Excel, PowerPoint, Outlook). 

I also arranged travel itinerary (flights, hotel, car hire) for traveling allied health professionals (therapists, clinical managers and leadership executives) using Corporate Traveller/ Serko system. 

I worked closely to the Business Development Manager and Office Manager and perform ad hoc tasks in their behalf.