Beverly Grace Pacariem James

 Beverly Grace P. James Blk 1 Lot 18 Phase 2 Soldiers Hills IV Molino Bacoor Cavite-- EMPLOYMENT HISTORY March 2017 – Present STERLING BANK OF ASIA, INC. Ortigas Ave., Greenhills San Juan, Philippines Position Held:Senior Service/Sales Associate Takes charge of opening all types of bank accounts Processes other banks services such as Manager’s Check Application, ATM replacement application, Telegraphic Transfer, etc. Addresses the various customer complaints Checks regularly various transaction documents to ensure alignment to bank policies and procedures and acceptable Audit Rating Ensure that the client’s various official requests are met at the shortest turnaround time Update existing clients of new bank products and services, which can simplify their transaction (i.e. payroll uploading, account inquiry via internet, etc.) July 2012 – March 2016EAST WEST BANKING CORPORATION The Beaufort, Bonifacio Global City Taguig Position Held: Sales Associate Cash-in-Vault co-custodian Ensures that there is enough cash for over the counter transactions Handles customer Inquiries and complaints Takes charge of opening all types of bank accounts Processes other banks services such as Manager’s Check Application, ATM replacement application, Telegraphic Transfer, etc. Addresses the various customer complaints Checks regularly various transaction documents to ensure alignment to bank policies and procedures and acceptable Audit Rating Reloads and Balances ATM Addresses the various customer complaints Notes of the various feedbacks given by clients for the improvement of rendition of services Monitors the unit’s rating on Mystery Client Surveys (rates the unit’s adherence to various parameters affecting customer satisfaction) and 5S Surveys (rates the unit’s adherence to various parameters affecting proper office decorum) conducted by an external service provider and ensures that weak points are addressed accordingly Position Held:Service Associate Ensures that there is enough cash for over the counter transactions Processes over the counter transactions Verifies Signatures of Related over the counter transactions Handles customer Inquiries and complaints EDUCATIONAL ATTAINMENT De La Salle University – Dasmarinas Bachelor of Science in Hotel and Restaurant Management Year 2005 -2009 SEMINARS and TRAININGS ATTENDED July 2012 - PRESENT Exceeding Customer Expectations through Excellent Service Delivery (EXCEED) Signature verification and Fraud Detection seminar Know Your Money and Counterfeit detection seminar Counterfeit Money Detection & New Currency Workshop PERSONAL INFORMATION Age29 GenderFemale BirthdateJanuary 12, 1988 Civil StatusSingle CHARACTER REFERENCES Mr. Joel A. SumngatMs. Janice S. Reyes Service HeadService Head - to- to 29 I hereby certify that the facts contained in this curriculum vitae are true and complement to the best of my knowledge. Beverly Grace P. James