Billy Joseph F Bautista

Energetic and results-driven professional with more than a decade of experience in customer service arena. Successful track record of conferring with customers by telephone and in-person to provide them with information regrading products or services. Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints. Familiar with principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Provide thorough support and problem resolution for customers.
Maintain composure and patience in face of difficult customer situations.
Build and maintain successful relationships with service providers, dealers, and consumers.

Responsible and dependable Customer Service Representative with 9 years’ progressive experience with different companies. Highly skilled in responding to customers, managing their accounts, performing office support duties, providing information to the public, receiving payments and addressing customer complaints. Efficiently work independently as well as collaboratively.

Demonstrated ability to ensure that appropriate changes are made to resolve customers’ problems and refer customer grievances to designated departments for further investigation. Areas of expertise include:

– Customer relationship management
– MS Word, Excel, PowerPoint
– Customer account creation

• Proficient troubleshooter
• Exceptional telephone etiquette
• Patient and diligent