Excellent organisational skills. Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing. Ability to demonstrate practical troubleshooting and problem analysis techniques. Good attention to detail and ability to show initiative. Ability to plan and prioritise workload without supervision. Ability to prioritise, manage and perform under pressure. Excellent knowledge of Customer Service best practice, willing to work flexibly and with enthusiasm.